Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
Symbotic is seeking a Customer Partner, Leader to join our Strategic Accounts team within our organization. In this role, you will serve as an operational owner for the account partnership, driving day-to-day issue resolution, site execution, fleet visibility, and cross-functional follow-through. In this role, you will influence internal stakeholders without direct authority, navigate the organization to remove roadblocks, and engage credibly with Sr. Managers, Directors, Group Directors, and at times VPs. This position reports to VP, Customer Partner.
What we do
The Customer Partner team is a part of the Account Management team. They connect customer priorities with Symbotic’s operational and technical teams. They work across the organization to resolve site-level challenges, improve system performance, coordinate fleet requirements, and ensure customer programs are delivered effectively across the network.
What you'll do
- Serve as a primary point of contact for customer escalations, developing a clear understanding of operational needs, performance gaps, and priorities.
- Drive resolution of site-level challenges involving spare-parts availability, installations, maintenance, downtime events, and process breakdowns.
- Partner with leadership and internal stakeholders to optimize bot allocation, fleet visibility, and system throughput across the network.
- Execute spares and warranty programs, maintenance strategies, and bot hardware retrofits while tracking progress and removing roadblocks.
- Analyze individual and collective site performance data to identify trends, outliers, and opportunities for improvement.
- Translate performance findings into actionable recommendations and drive cross-functional teams toward corrective measures.
- Drive internal teams to improve overall system performance based on data-driven recommendations.
What you'll need
- Bachelor's degree in business, operations, or related field, or equivalent experience.
- Minimum of 10 years of related experience or equivalent work experience.
- Experience in customer success, account management, operations, or related customer-facing functions.
- Strong analytical skills with experience interpreting operational data, identifying performance trends, and presenting actionable insights.
- Excellent communication and relationship-management skills, with the ability to engage credibly with customers and internal leaders.
- Demonstrated ability to influence stakeholders without direct authority, remove roadblocks, and manage multiple priorities in a fast-paced environment.
- Experience in supply chain, robotics, logistics, fulfillment, warehouse automation, or large enterprise customer environments preferred.
Our Environment
- Up to 40% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client locations and company HQ.
- Employees may be required to use a personal credit card for business travel expenses, which are reimbursed based on the program guidelines. Eligible employees may receive a corporate credit card based on role and travel requirements, but a personal credit card may be needed during onboarding until the corporate card is issued.
#LI-TN1
#LI-Remote
About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $147,000.00 - $215,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.Skills Required
- Bachelor's degree in business, operations, or a related field, or equivalent experience
- At least 10 years of related or equivalent work experience
- Experience in customer success, account management, operations, or related customer-facing functions
- Strong analytical skills and experience interpreting operational data, identifying performance trends, and presenting actionable insights
- Excellent communication and relationship-management skills
- Ability to influence stakeholders without direct authority, remove roadblocks, and manage multiple priorities
- Experience in supply chain, robotics, logistics, fulfillment, warehouse automation, or large enterprise customer environments
- Valid driver's license and ability to drive or fly to client locations and company headquarters
Symbotic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Symbotic and has not been reviewed or approved by Symbotic.
-
Healthcare Strength — Benefits include comprehensive medical, dental, and vision from day one, alongside wellness, mental health, and specialized coverages such as pet and transgender health care. Feedback suggests the breadth and immediacy of coverage are valued.
-
Retirement Support — A 401(k) with company matching, profit sharing, and automatic enrollment are consistently emphasized as part of the package. Feedback suggests these components are seen as competitive pillars of total rewards.
-
Leave & Time Off Breadth — Flexible/unlimited PTO with paid holidays and sick time is offered, managed directly between employees and leaders. Feedback suggests this structure provides meaningful scheduling flexibility.
Symbotic Insights
What We Do
The Symbotic story began in 2007 with a bold vision: to solve real-world challenges in the supply chain. Since then, we have combined deep expertise in warehouse operations with breakthrough technology to transform how goods are moved. Today, Symbotic delivers fully automated, end-to-end supply chain solutions for some of the world’s largest retailers and wholesalers. Our systems integrate advanced robotics and A.I. to address the complexity of modern distribution, helping customers achieve new levels of efficiency, speed, and flexibility. At Symbotic, we value curiosity, collaboration, and continuous improvement, empowering employees to make meaningful contributions from day one. Whether you’re designing next-generation technology, supporting operational excellence, or driving innovation behind the scenes, you’ll play a key role in shaping the future of automation and supply chain transformation at scale. If you’re looking for rewarding challenges, determined teammates, and the opportunity to make a tangible impact, Symbotic is where you belong.
Why Work With Us
What makes Symbotic unique is our people. We bring together curious thinkers, problem-solvers, and innovators who are passionate about transforming the future of supply chain automation. As we scale, we remain committed to supporting a culture rooted in creativity, teamwork, and meaningful impact.
Gallery
