Customer, Partner & Financial Institutions Concern Operations Lead

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National Capital Region, PHL
Fintech • Software • Financial Services
The Role

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

Duties and Responsibilities:

  • Investigate and analyze fraud incidents to be able to provide recommendations on its proper resolution and information on its root cause.
  • Proactive and continuous review and assessment of fraud detection parameters, fraud incidents investigated, and fraud processes, including:
    • Quality assurance of fraud detections and how they were handled
    • Assess performance of detection parameters, profiles, and processes; then provide recommendations
    • Analysis of the different incidents and fraud types encountered to surface options on how to better address them
  • Partner and collaborate with business and other operating units across the organization in order to:
    • Provide relevant inputs to proactively alleviate and prevent fraud risk
    • Ensure that inherent and accepted risks are covered by the fraud team
  • Deliver relevant, accurate, timely and actionable reports of fraud cases and detections

Qualifications:

  • With at least 3-5 yrs experience in fraud management (non-customer service function) specifically in the detection, monitoring, and analysis of fraud.
  • With strong data analysis skills. Comfortable in handling, analyzing, and manipulating large data for fraud analysis
  • With good analytical and problem solving skills.
  • Organized, Keen on details, self-motivated, and with the ability to perform well with minimal supervision in a fast paced and target driven environment.
  • Knowledgeable in MS Office and G-Suite; Technology literate
  • With good written and verbal communications skills
  • Should be ok in working in shifts, including weekends and holidays. May need to extend and/or work even on non-scheduled days to meet deadlines.

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package

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The Company
HQ: Bonifacio Global City, Metro Manila
2,570 Employees
Year Founded: 2015

What We Do

Mynt is the first and only duacorn in the Philippines. It's a leader in mobile financial services focused on accelerating financial inclusion through mobile money, financial services, and technology. Mynt operates two fintech companies: GXI, the mobile wallet operator of GCash — the #1 Finance App in the Philippines, and Fuse Lending, a tech-based lending company that gives Filipinos access to microloans and business loans. Mynt, through its fintech operations, is a staunch supporter of the United Nations Sustainable Development Goals (SDGs), particularly UN SDGs 5,8,10, and 13, which focus on safety & security, financial inclusion, diversity, equity, and inclusion as well as taking urgent action to combat climate change and its impacts, respectively.

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