Customer Orientation Specialist

Posted Yesterday
Be an Early Applicant
85021, Phoenix, AZ, USA
In-Office
Mid level
Other • Industrial
The Role
Perform in-home orientations for new homeowners explaining HVAC system components, operation, maintenance (filters, thermostats), troubleshoot minor issues, record visits, follow up, and coordinate with builders to ensure correct installations and code compliance.
Summary Generated by Built In

Join Chas Roberts, one of the largest family-owned HVAC contractors in Arizona, as a Home Orientation Specialist. In this role, you will provide new homeowners with a comprehensive understanding of their HVAC equipment, ensuring efficient and effective use. Basic HVAC knowledge is a plus but not required.

Responsibilities:

- Conduct new homeowner orientations, focusing on the HVAC system and its components.
- Explain the functionality and features of HVAC equipment and answer homeowner questions.
- Provide guidance on best practices for operating the HVAC system to optimize energy efficiency and performance.
- Demonstrate how to change air filters, adjust thermostats, and troubleshoot minor issues.
- Maintain accurate records of all orientations and follow up with homeowners as needed.
- Collaborate with builders and contractors to ensure HVAC systems are installed correctly and according to local building codes.

Qualifications:

- High school diploma or equivalent.
- Minimum of 3 years of experience in HVAC installation or maintenance.
- Excellent verbal and written communication skills.
- Strong customer service skills.
- Ability to work independently and manage time effectively.
- Strong attention to detail and organizational skills.
- Proficient in Microsoft Office and other relevant software programs.
- Familiarity with local building codes and regulations.

Benefits:

- Competitive wages plus commission compensation plan.
- Paid time-off.
- Paid holidays.
- Company cell phone for business use.
- Company-paid life insurance and short-term disability insurance.
- Eligibility for medical, dental, vision, and additional life insurance.
- 401(k) with company match.

Job Type:Full-time, Entry-level role

Pay: Base salary plus commission

Schedule:

- 8-hour shift
- Day shift
- Monday to Friday

Location:

- Phoenix, AZ: Reliably commute or planning to relocate before starting work (Required)

Education:

- High school or equivalent (Preferred)

Chas Roberts Air Conditioning Inc. is an Equal Opportunity Employer.

Skills Required

  • High school diploma or equivalent
  • Minimum of 3 years of experience in HVAC installation or maintenance
  • Excellent verbal and written communication skills
  • Strong customer service skills
  • Ability to work independently and manage time effectively
  • Strong attention to detail and organizational skills
  • Proficient in Microsoft Office and other relevant software programs
  • Familiarity with local building codes and regulations
  • Basic HVAC knowledge
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The Company
500 Employees
Year Founded: 1942

What We Do

Chas Roberts Air Conditioning, Inc. is a family-owned and operated company that has been a leader in A/C, heating, and plumbing services in Arizona since 1942. As the largest HVAC provider in the state, it specializes in the design, construction, and maintenance of HVAC and plumbing systems, creating comfortable living environments for homeowners by providing quality installations and services at competitive prices.

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