Customer Order Specialist

Job TitleCustomer Order Specialist

Job Description

We’re looking for a Customer Order Specialist to join our South EE Order Management in Zagreb.

Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry.

As the world leader in lighting, we’re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we’re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more!

Signify is proud to be a leader in climate action, acting in line with the latest climate science. We are committed to reaching net zero greenhouse gas (GHG) emissions by 2040.

As a Customer Order Specialist you’ll be responsible for order book management taking full ownership of executing actions and performing customer inquiries according to our procedures and policies.

We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch!

What you’ll do

• Monitor e-ordering and placing orders in SAP.

• Daily routine of checks for order confirmation.

• Monitor e-invoicing and issuing invoices according to customer requirements.

• Solving customer complaints.

• Close collaboration with clients in assuring after-sales support.

Your qualifications

• Previous experience in similar role in customer service and operations domain.

• Basic knowledge of sales, pricing and project management processes.

• SAP/ EDI knowledge - nice to have.

• Positive attitude and proactivity.

• Stakeholder management skills and ability to build efficient collaboration with commercial & sales.

• Client centric attitude.

• Problem solving skills.

• English language (B2 level at least), Croatian, Slovenian (nice to have)

Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don't fit all the criteria but believe this role is for you, we would very much like to hear from you.

What you’ll get in return…

• Extra occasional funds and benefits (Christmas, Easter, Childbirth)

• Extra days off for special occasions (birtday, wedding, movement, but also in difficult times when it's needed)

• Discount for Signify and Philips products.

• Learning opportunities: e-learning platform with a wide portfolio of courses and tutorials, mentoring programs.

We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.

See #SignifyLife through the eyes of our employees!