Customer Order Management Specialist

At Ferring Pharmaceuticals, we help people around the world build families and live better lives. We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women’s health, gastroenterology and urology. Ferring + You is all about working together and sharing ideas, so that we can bring science to life for patients around the world.

Our Technical Operations division develops, manufactures and supplies high-quality products so our patients can live better lives. Creating and delivering life-changing products means getting it right first time is a shared responsibility, so our global manufacturing teams work closely together to ensure quality, accuracy and safety at all times. That means a culture of empowerment, where speaking up is valued, and growth and development are constant.

Ferring+You

The Customer Order Management Specialist ensures that all products required by customers are available with the right level of inventory in order to achieve budget/business targets of marketing, sales, finance and operations. You will ensure good and smooth coordination between the department and all internal and external customers, collaborating with planning function, regulatory and markets. You understand and keep track of replenishment/shipment to the markets/customers, focusing on Delivering on time and in full, Avoiding/Minimizing backorder, understanding the market’s specific requirement and the market’s dynamics.  You will be the single point of contact for local markets for any orders and replenishment matters.

Your day at Ferring

• Understand customer requirements and transform into fulfilment actions, manage and monitor day-to-day sales orders.
• Support and coordinate import/export/logistic/distribution and customer service activities.
• Control of local inventory level available for sale and ensure on time, in full replenishment when required, avoid/Minimize backorder and optimize transport cost and efficiency.
• Lead discussions with Global Supply Chain teams and local markets to ensure the availability of the product and ensure on time shipment.
• Manage order booking and follow up proactively to ensure no or low backorder and delays, Inform relevant stakeholders proactively on order status, especially for delays or critical out of stock.
• Ensure that pick-up, transport and delivery occur properly and timely with the right shipping documentation and follow up proactively to ensure no or low backorder and delays, inform relevant stakeholders proactively on order status, especially for delays or critical out of stock.
• Update and ensure data integrity in reports & KPIs and perform spot analysis when required.
• Coordinate and support of actions in case of recall, quality investigation, traceability inquiry, repack, and other pharmaceutical operations. Monitoring of return of expired or damaged goods and coordinate the issuance of relevant document (e.g credit note).
• Provide the right documents such as shipping documents, invoice, credit note at the right price and right payment terms.
• Monitor and respect the annual transportation budget. Optimize transport and logistics aspects.
• Coordination of clinical trial sourcing orders globally, and third party / M&S sample requests within the European cluster
• Coordination of clinical trial sourcing orders globally, and managing third party / M&S sample requests within the European cluster

Behind our innovation…There’s you

• Experience with import / export / logistic & distribution aspects
• Understanding of Trade & Compliance matters
• Technical mastery in ORACLE / SAP
• Advanced proficiency in Microsoft office (Word, Excel, Powerpoint)
• Power Bi and OneNote skills
• The ability to respond appropriately under pressure
• Learning mindset and agility.
• Sound judgment, analytical mindset and excellent problem-solving skills
• A positive attitude, team-player and the ability to build relationships with customers and key stakeholders
• Proficiency in English, both verbal and written.
• Note: For graduated candidates --> experience in all aspects is not mandatory if fluent English and learning agility can be demonstrated.