Continental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €19.7 billion in 2025 and currently employs around 78,000 people in 54 countries and markets.
ContiTech is one of the world’s leading material experts for industry applications. The Continental group sector offers its customers reliable, safe and convenient industry and service solutions using a range of materials for off-highway applications, on rails and roads, in the air, under and above the ground, in industrial environments, for the food sector and the furniture industry. With about 20,000 employees (Status as of March 2026) at more than 60 sites globally, and sales of some 6.0 billion euros (2025), the global industrial partner is active with core branches in Asia, Europe and North and South America.
Job Description
We are looking for a proactive and customer-focused Customer Order Management Specialist to join our Supply Chain team. In this role, you will be responsible for ensuring excellent order execution, maintaining strong customer relationships, managing EDI communications, and supporting continuous improvement initiatives. You will act as a key interface between customers, service providers, and internal functions to ensure seamless order fulfillment and high service performance.
- Manage the end-to-end customer order process, ensuring accurate order entry, confirmation, and fulfillment in line with agreed service levels.
- Ensure On-Time-In-Full (OTIF) delivery performance and proactively resolve order-related issues to maintain high customer satisfaction.
- Serve as the primary point of contact for customers on all order management and delivery-related inquiries.
- Coordinate closely with Sales, Supply Chain, Manufacturing, Logistics, Warehousing, and external service providers to ensure seamless order execution.
- Maintain accurate customer, order, and scheduling data within SAP and related systems, including EDI transactions.
- Monitor and manage EDI communications, including inbound messages, ASN transmissions, and onboarding of new EDI connections in collaboration with IT.
- Track, analyze, and report key operational KPIs while driving continuous process improvements.
- Ensure compliance with customer agreements, company policies, quality standards, and applicable regulatory requirements.
- Participate in cross-functional projects, digitalization initiatives, and continuous improvement activities that enhance customer experience and operational excellence.
▪ Minimum technical or commercial education i.e. Degree in Engineering / Technology / Sales and Marketing.
▪ Strong customer orientation & communication skills
▪ Good know-how regarding the common SCM tools and methods
▪ Good analytical skills
▪ Fluent English skills mandatory, both written and spoken
▪ 2-3 year of Experience in customer service, helpdesk, service center management, or comparable would be a plus
▪ Experience in order management, demand fulfillment processes and efficient system operations (e.g. in SAP) would be a plus
The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:
- Training opportunities
- Mobile and flexible working models
- Sabbaticals
and much more...
Sounds interesting for you? Click here to find out more.
Diversity, Inclusion & Belonging are important to us and make our company strong and successful. We offer equal opportunities to everyone - regardless of age, gender, nationality, cultural background, disability, religion, ideology or sexual orientation.
Skills Required
- Technical or commercial education, such as a degree in Engineering, Technology, Sales, or Marketing
- Strong customer orientation and communication skills
- Knowledge of common supply chain management tools and methods
- Strong analytical skills
- Fluent English, written and spoken
- Two to three years of experience in customer service, helpdesk, service center management, or a comparable field
- Experience in order management, demand fulfillment processes, and efficient system operations such as SAP
Continental Industry Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Continental Industry and has not been reviewed or approved by Continental Industry.
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Retirement Support — Feedback suggests retirement matching and pension contributions are highlighted across several locations, with some roles advertising a 6% 401(k) match and immediate vesting. Such features are portrayed as competitive elements within the overall package.
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Healthcare Strength — Feedback suggests comprehensive medical, dental, and vision coverage, along with HSA contributions in the U.S., are commonly offered. Wellness initiatives and preventive care are also noted in multiple regions.
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Strong & Reliable Incentives — Feedback suggests weekly attendance or production bonuses and annual performance bonuses are present in various roles. Profit-sharing and other financial incentives are also described in company materials for certain locations.
Continental Industry Insights
What We Do
ContiTech is a leading industry specialist that develops and produces sustainable, safe, and convenient material-based solutions using rubber, plastics, metal, and fabric. It serves diverse industrial sectors, including off-highway mobility, mining, agriculture, construction, energy management, and the automotive industry, providing system-critical components like hoses, conveyor belts, and air springs for challenging industrial environments globally.
