Customer Order Management & Logistics Support Sr. Specialist - Cluster

Customer Order Management & Logistics Support Sr. Specialist - Cluster

Job Description

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. 

In this role, you will:

• Identify gaps in current processes for multiple markets and suggest optimized ways of working to improve the team's efficiency and the customers satisfaction. Work closely with other teams on implementing the solutions, lead own small continuous improvement projects.

• Execute the complete order planning and order process of your own CMI/VMI Customer. That involves providing dedicated order management expertise, managing orders in such a way that supply and service levels are maximized, increasing NSV through proactively cross-selling (for example, product promotions, alternative products and new products), calculating the replenishment quantities based on self-calculated forecast and daily customer updates. Work closely with K-C Collaborative Planners and Demand Planners to ensure orders are aligned with forecasts. Maximize on-time shipping, delivery and fill rates.

• Receive the order from our Customer in different formats through multiple channels, checking the order in SAP R/3 on product codes, stock availability, deliver lead times, collaborating with your peers within other departments, up to delivery of the order at our Customer. Laisse and provide solutions during this end to end process to our Customer if any changes are required.

• Take the responsibility of the Customers’ logistics claims through Dispute Case Management tool, investigate the complaint, create credit/debit notes and returns, attach the required approvals, liaise with stakeholders when required.

• Have direct written and verbal contact with own Customers and partners in both local and English languages. Maintain and develop relationships with own Customers. Provide great Customer Service to increase Customer satisfaction (as measured by the Advantage Group or other surveys) and minimize Customer complaints.

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

To succeed in this role, you will need the following qualifications:

• Customer facing experience in Order Management / Customer Service in FMCG sector / Order To Cash / Supply Chain roles with strong specialized job knowledge

• Knowledge of all MS – Office tools, especially MS Excel and SAP & SNC skills

• Fluent English and German any other of the following languages with the proficiency on CEF-B2/C1 level would be beneficial: French, Dutch, Spanish, Italian, Portuguese

• Excellent time managements skills, sense of urgency, able to separate urgent and important, able to manage pressured situations

• Ability to use own initiative and to work independently with multiple deadlines/tasks

• Proactive/can-do attitude with team player approach and ability to work within the group and to train new team members

Total Benefits

Great Support for Good Health - with medical, dental, and vision coverage options, Social Fund and Cafeteria Platform, life insurance to support you and your family in unexpected moments, and the Employee Assistance Program, as we want to ensure that you have access to the resources you need to take care of yourself and your loved ones.

Hybrid Work Arrangement - with min. 3 days per month from the office, in accordance with our internal policy, as we understand the importance of work-life balance. Thanks to that, we are providing you with the flexibility to manage your commitments both inside and outside of work.

Yearly Bonus - to reward you for your hard work and dedication throughout the year. This bonus is based on individual and company performance and is a great way to recognize and appreciate your contributions.

Employee Referral Program & Holiday Allowance - we have a referral program in place that rewards you for recommending qualified candidates to open positions within the company. Additionally, we offer a holiday allowance to help you enjoy your time off.

Additional Leave - to make your birthday extra special, and to participate in voluntary incentives in addition to your regular working duties, in accordance with our internal policy. You can take up to 4 days of voluntary leave for Kimberly-Clark coordinated actions.

Learning & Growth - we are committed to helping our employees develop and grow, which is why we offer a wide range of soft skills training on our internal training platform. These training sessions are available to every employee and can be tailored to your specific needs.

International Environment - a job at the very heart of Kimberly-Clark's finance organization in which you will be part of a great diverse team with wide exposure to the business functions and the opportunity to influence processes & drive optimization.

To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.

#LI-Hybrid

Primary LocationKrakow Office

Additional Locations

Worker TypeEmployee

Worker Sub-TypeRegular

Time TypeFull time