Job Posting End Date
08-31-2026Please note the job posting will close on the day before the posting end date.
Job Summary
Under minimal supervision, performs complex work requiring independent analysis and extensive judgement with and on behalf of customers by telephone, Internet, email and correspondence. Assists supervisors in supporting employees with customer-related work, employee performance metrics, payroll, and other administrative functions.Job Description
WHAT YOU'LL DO:
Process complex customer transactions in support of Customer Operations Associates, maintain expert problems solving knowledge and skills for all customer service functions.
Review, verify, assign, and approve work completed by Customer Operations Associates. Check for accuracy and adherence to standard procedures and policies.
Provide supervision support, coaching, monitoring employees technical knowledge and providing feedback as appropriate. Maintain close communication with supervisor regarding operational and performance issues.
May assist with interviewing, hiring decisions, and staff evaluations.
Support storm duty related work by co-leading storm teams.
Protect confidential customer information
Must be available to work overtime, call-out overtime and shift work, as required. Physical demand level is Sedentary
Successful completion of PSI Test Battery and ETC Call Center Simulation Selection Test.
Must possess knowledge of proper English usage for oral and written communications including grammar and spelling, and basic mathematics.
Demonstrated leadership ability and aptitude.
WHAT WE'RE LOOKING FOR:
Education requirements: High School diploma or GED required. Advanced education preferred.
Work experience: Minimum four (4) years relevant customer service experience.
In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
Where Putting the Customer First Powers Everything We Do
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
Compensation Data
Compensation Grade:
SP20-004Compensation Range:
$25.99 - $32.49The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.Skills Required
- High school diploma or GED
- Advanced education
- Minimum four years of relevant customer service experience
- Successful completion of PSI Test Battery
- Successful completion of ETC Call Center Simulation Selection Test
- Knowledge of proper English usage, including oral and written grammar and spelling
- Basic mathematics knowledge
- Demonstrated leadership ability and aptitude
- Availability for overtime, call-out overtime, and shift work as required
What We Do
Our team at American Electric Power is committed to improving our customers' lives with reliable, affordable power. We are investing $54 billion from 2025 through 2029 to enhance service for customers and support the growing energy needs of our communities. Our nearly 16,000 employees operate and maintain the nation's largest electric transmission system with 40,000 line miles, along with more than 225,000 miles of distribution lines to deliver energy to 5.6 million customers in 11 states. AEP also is one of the nation's largest electricity producers with approximately 29,000 megawatts of diverse generating capacity. We are focused on safety and operational excellence, creating value for our stakeholders and bringing opportunity to our service territory through economic development and community engagement. Our family of companies includes AEP Ohio, AEP Texas, Appalachian Power (in Virginia and West Virginia), AEP Appalachian Power (in Tennessee), Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma, and Southwestern Electric Power Company (in Arkansas, Louisiana, east Texas and the Texas Panhandle). AEP also owns AEP Energy, which provides innovative competitive energy solutions nationwide. AEP is headquartered in Columbus, Ohio. For more information, visit aep.com.
