At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
As a Customer & Operations Support Associate, you will play a critical role in delivering an experience that reflects Axon’s mission to Protect Life and the Civilian team’s mission to Protect the Life You’ve Built. You will serve on the front lines of the customer experience, helping customers navigate questions, orders, returns, and fulfillment issues with urgency, empathy, and accuracy. Your work will directly influence customer trust, operational excellence, and the continued growth of the Civilian business. Check our products here: http://www.taser.com/
You will join a scrappy, high-impact team that operates with the energy of a startup within a public company. The team is already making a difference for customers every day, and there is significant opportunity to help shape how we scale. In this role, strong execution does more than solve problems. It helps protect and support the people who rely on our products.
What You’ll Do
- Deliver timely, professional support to customers across phone and digital support channels, including email, social platforms, chat, and integrated service platforms, while helping ensure automated and human-assisted support experiences are effective, accurate, and customer-centered.
- Resolve customer issues related to orders, shipping, returns, product questions, and fulfillment with sound judgment, follow-through, and attention to detail.
- Process Return Merchandise Authorizations (RMAs) and coordinate with customers, carriers, and internal teams to ensure efficient returns and exchanges.
- Partner closely with warehouse and fulfillment teams to investigate and resolve shipping, delivery, and order-related issues.
- Process manual orders accurately, maintain clear documentation, and coordinate fulfillment to ensure a smooth customer experience.
- Help manage customer support across digital platforms by ensuring inquiries are handled promptly, automated interactions are reviewed as needed, and escalations are resolved or routed appropriately.
- Support broader operational and shipping needs across the Civilian team as business demands evolve.
- Help track support and operational performance metrics, identify trends, and surface opportunities to improve the customer experience and internal processes.
- 2+ years of experience in a customer-facing, customer support, ecommerce, or operations role.
- Strong communication skills and the ability to support customers professionally across phone and digital channels.
- Sound judgment, empathy, and problem-solving ability in handling customer issues and escalations.
- Strong attention to detail and accuracy in order management, returns, and operational coordination.
- Ability to manage multiple priorities, stay organized, and follow issues through to resolution.
- A collaborative, adaptable, and accountable approach to working across teams and evolving business needs.
- Bachelor’s degree or equivalent practical experience preferred.
- Passion for our mission
Location: This role is based out of our one of our US Hubs and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Benefits that Benefit You- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- Employee Resource Groups (ERGs)
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [email protected].
Skills Required
- 2+ years of experience in a customer-facing, customer support, ecommerce, or operations role.
- Strong communication skills
- Sound judgment, empathy, and problem-solving ability
- Strong attention to detail and accuracy
- Ability to manage multiple priorities
- Collaborative and adaptable approach
- Bachelor's degree or equivalent practical experience
Axon Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Axon and has not been reviewed or approved by Axon.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision plans with employer HSA contributions and 24/7 mental-health support. Wellness programs and fitness options further enhance the package.
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Equity Value & Accessibility — Total rewards commonly include stock grants and an employee stock purchase plan alongside base pay and bonuses. Equity is highlighted as a motivating component of compensation.
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Parental & Family Support — Paid parental leave is offered, including a standard period with additional supplemental pregnancy leave. Family-focused policies are positioned as a meaningful part of the overall benefits.
Axon Insights
What We Do
Our mission is to protect life by making the bullet obsolete and developing technologies to make the world a safer place. Axon is a software & hardware team of product experts, security pros, engineering wizards, sales & marketing pros, and technology buffs - all committed to helping make the world a safer place.
Why Work With Us
Axon innovations exist to bridge the divide between communities and law enforcement. Our team works to solve big societal issues by providing public safety with the tools to help decrease use-of-force and increase transparency and accountability. Big goals mean we need high-performance teams, independent thinking, and cross-functional excellence.
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