Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job DescriptionThis role reports into the Customer Operations Team Lead.
As a member of the Customer Operations Team, you will be responsible for providing day-to-day support and exceptional customer service for our Installed Base of key clients.
Customer Operations provides continuous 24-7 support. Some of the team therefore work on a shift pattern, some work business hours. This role is working as part of the UK business hours team.
- Handle phone queries and support tickets
- Cover complaints and crisis management
- Manage trading tasks - cancellations, splits, drawdowns and rolls
- Troubleshoot technical and operational issues
- Liaise with the Technical team and Operations team to resolve issues
- Escalate serious issues when necessary
- Adjust user configurations
- Build and document processes internally and assist with external communications
- Assist in product development
- Maintain full understanding of our Back Office system, margin, reconciliation, our currency offering, payment limitations, and the FX market
- Share client feedback with the Product Team
This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.
QualificationsBasic Qualifications
Minimum of 6 months of work experience or a Bachelor's Degree
Preferred Qualifications
GCSEs (or equivalent) in English and Math preferred
Strong communication, problem-solving, and customer service skills essential
Training will be provided as needed
Have an interest and experience in the payments, financial services, technology or FX industry
Perform well under pressure, with outstanding organizational skills and ability to prioritize
Excellent phone manner and written skills
Be an inquisitive, fast learner
People person who is adaptable
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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What We Do
At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. As our products and technology have evolved with the world, Visa remains ubiquitous, reaching new customers in new and often invisible ways. We are at the center of this digital revolution with a network that connects people with over 80 million businesses all over the world. And Visa’s network is expanding, accelerating our growth. Our resilient business model, with its strong track record of success, will provide you with amazing opportunities to grow in your career, as well.
We are looking for people like YOU. Come join a people-centric company where you can invest in your career.
For more information, visit visa.com/about, visacorporate.tumblr.com and @VisaNews on Twitter.
Why Work With Us
Our employees are our company. Creating an inclusive and diverse workplace has been our key priority. With our purpose to “uplift everyone, everywhere” as our guide, we’re building an environment where diverse backgrounds and perspectives are celebrated and drive success inside our company and out in our communities.
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