The Role
Own end-to-end customer order fulfillment by coordinating vendors, logistics, and internal teams. Provide customer support, resolve issues and escalations, support onboarding, and strengthen customer satisfaction and retention. Collaborate cross-functionally with procurement, finance, product, engineering, and customer success teams. Monitor recurring issues, improve operational processes, and develop effective SOPs and workflows while managing multiple customers and orders.
Summary Generated by Built In
This is a remote position.
Requirements
- 4+ years of experience in Customer Operations, Order Fulfilment, Customer Success, Customer Support, Logistics, Procurement, or a related operational role.
- Demonstrated experience managing multiple customers, orders, or operational workflows simultaneously.
- Strong problem solving and issue resolution skills.
- Excellent written and verbal communication skills.
- Strong attention to detail and organisational skills.
- Demonstrated ability to take ownership and follow issues through to resolution.
- Ability to prioritise competing requirements in a fast paced environment.
- Ability to work effectively with customers, vendors, internal teams, and external partners.
- Strong judgement with the ability to resolve issues independently and escalate appropriately when required.
- Comfortable using spreadsheets, CRM systems, ticketing platforms, and other operational tools.
- Experience in technology, SaaS, IT hardware, device lifecycle management, logistics, or procurement.
- Experience managing international or cross border fulfilment.
- Experience working with vendors or third party service providers.
- Experience supporting customers across multiple countries or regions.
- Experience working in a remote or distributed organisation.
- Experience with order management, CRM, or customer support platfor
Skills Required
- 4+ years of experience in customer operations, order fulfillment, customer success, customer support, logistics, procurement, or a related operational role
- Experience managing multiple customers, orders, or operational workflows simultaneously
- Strong problem-solving and issue-resolution skills
- Excellent written and verbal communication skills
- Strong attention to detail and organizational skills
- Ability to take ownership and follow issues through to resolution
- Ability to prioritize competing requirements in a fast-paced environment
- Ability to work effectively with customers, vendors, internal teams, and external partners
- Strong judgment, with the ability to resolve issues independently and escalate appropriately
- Comfort using spreadsheets, CRM systems, ticketing platforms, and other operational tools
- Experience in technology, SaaS, IT hardware, device lifecycle management, logistics, or procurement
- Experience managing international or cross-border fulfillment
- Experience working with vendors or third-party service providers
- Experience supporting customers across multiple countries or regions
- Experience working in a remote or distributed organization
- Experience with order management, CRM, or customer support platforms
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The Company
What We Do
Rayda is a technology company providing an end-to-end platform for businesses to procure, manage, track, and retrieve IT devices for remote teams globally, with specific expertise in emerging markets across 170+ countries. It simplifies the entire device lifecycle from procurement and configuration to secure retrieval and data wiping, helping companies onboard international talent efficiently.
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