Job Title: Customer Operations Specialist
Function: Supply Chain
Reports to: Nordic Customer Experience Team Lead
JOB PURPOSE
At Unilever, you can bring your purpose to life by contributing to a better business and a better world. This role is ideal for someone passionate about enhancing customer satisfaction through cross-functional collaboration, operational excellence, and process improvement.
We are looking for a curious and solution-oriented professional who enjoys combining customer collaboration, data-driven problem solving, and continuous improvement to create exceptional customer experiences.
As a Customer Operations Specialist, you will be part of the Nordic Order to Deliver (O2D) Team within Customer Operations, working in close collaboration with external and internal stakeholders to deliver an outstanding service for our customers. You will play a key role in driving continuous improvement of O2D processes and strategic customer collaboration.
This role combines using data-driven analysis and decision-making with strategic initiatives and cross-functional collaboration with Planning, Logistics, Customer Business Development (CBD) as well as driving customer strategy. You will identify opportunities to improve service, efficiency and process harmonization, and collaborate closely with our service hub teams and the business and implement best practices across the Nordic O2D organization.
WHAT WILL YOUR MAIN RESPONSIBILITIES BE
In this role, you will:
• Collaborate cross-functionally to establish and continuously improve processes and ways of working, ensuring efficient and seamless operations.
• Represent Customer Operations towards customers and the business, leveraging expertise across the wider team when needed.
• Leverage data and analytics to identify insights, assess the O2D performance, and drive improvement initiatives.
• Partner with our service hub teams to enhance operational efficiency, increase automation, and support a touchless approach across O2D processes.
• Lead and strengthen external customer collaboration initiatives to improve service levels, resolve challenges, and identify opportunities for mutual growth.
• Document, standardize, and govern processes to ensure consistency, clear ownership, and a high-quality customer experience.
WHAT YOU NEED TO SUCCEED
Required Qualifications:
- 2-3 years of experience in Customer Operations, Supply Chain, Order-to-Cash (O2C), Logistics, Planning, or a related field.
- Native : Finnish
- Upper-intermediate : English
- Strong business acumen with an understanding of how operational decisions impact customer experience and business performance.
- Ability to navigate complex processes with a structured, organized, and detail-oriented approach.
- Strong prioritization and problem-solving skills with the ability to balance short-term execution and long-term strategic goals.
- Proven ability to use data and analytics to drive decisions and identify improvement opportunities.
- Excellent communication and stakeholder management skills.
- Self-motivated, proactive, and able to work independently while contributing effectively as part of a team.
- Continuous improvement mindset with a passion for driving change.
Preferred Qualifications
- Experience with SAP or other ERP systems.
- Exposure to project management, process optimization, continuous improvement, or system implementation initiatives.
- Knowledge of reporting and analytics tools such as Power BI and advanced Excel.
As part of our Engineering team, you will have real ownership of projects from day one, with the opportunity to lead initiatives that directly impact plant performance and operational excellence. You will work in a collaborative environment, gain exposure to global engineering best practices, and build a strong foundation for future leadership opportunities within Unilever's manufacturing network.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Skills Required
- 2–3 years of experience in Customer Operations, Supply Chain, Order-to-Cash, Logistics, Planning, or a related field
- Native Finnish language proficiency
- Upper-intermediate English language proficiency
- Strong business acumen and understanding of operational impacts on customer experience and business performance
- Ability to navigate complex processes using a structured, organized, and detail-oriented approach
- Strong prioritization and problem-solving skills
- Ability to balance short-term execution with long-term strategic goals
- Ability to use data and analytics to drive decisions and identify improvement opportunities
- Excellent communication and stakeholder management skills
- Ability to work independently and collaboratively as part of a team
- Continuous improvement mindset and passion for driving change
- Experience with SAP or other ERP systems
- Exposure to project management, process optimization, continuous improvement, or system implementation initiatives
- Knowledge of reporting and analytics tools such as Power BI and advanced Excel
Unilever Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unilever and has not been reviewed or approved by Unilever.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, vision, life insurance, and occupational health support alongside a 24/7 employee assistance program. Wellbeing offerings such as health checks, resilience tools, and counseling support the perceived depth of health-related benefits.
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Retirement Support — Retirement support includes a 401(k) match that reaches up to 5% of base salary, strengthening the overall value of the package. Share and savings options are also referenced as part of longer-term financial support beyond salary.
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Flexible Benefits — Benefits customization is enabled through tools such as a “My Reward” system and a “Benefits Envelope” that allows employees to personalize selections. Flexible working approaches are also associated with improved overall satisfaction, reinforcing perceived choice and adaptability in the total rewards offering.
Unilever Insights
What We Do
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica. Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
