Customer Operations Specialist (Temporary)
Who are we?
Kodiak is one of the fastest growing food companies that is disrupting the industry with its better-for-you breakfast and snacking options. Our journey with food began by restoring the tradition of whole grain flapjacks and adding some protein to fuel folks' adventures. In the process, we discovered that foods made closer to nature are not only fueling but taste better. So, we set out to inspire wilder, wide-open lives by feeding epic days through real breakfasts. That’s one of the reasons we’re in the scenic Rocky Mountains of Park City, Utah: to live our purpose and be close to nature.
Our mission is to become the most loved, next generation food brand, and we’re well on our way. We craft the best-selling whole grain flapjack mix in the nation along with toaster waffles, baking mixes, oatmeal, syrup, and snacking options at all major retailers. We’re expanding rapidly as our business continues to grow year-after-year and need to build our team with people that share our passion for the outdoors, bring industry experience, thrive in an entrepreneurial culture, and want to make an impact in the food space. We believe that eating real, good-for-you food, being active outdoors, and preserving nature will restore balance generations before us worked so hard to forge. We embrace the spirit of the Kodiak – a pristine wilderness with a rich ecosystem – and we rely on that spirit of the Kodiak to inspire the work we do, the food we eat, and the way we play.
Job Type: Full-Time, Hourly (Non-exempt), Temporary
Job Location: Kodiak HQ: Park City, Utah or Remote
What will this position do?
Maintain integrity and efficiency of order management process. This role will serve as the primary point of contact for all order-related matters from customers, providing solutions through reporting and analysis. The Customer Operations Specialist will see orders from Placement to Delivery, maintaining necessary communication and problem-solving throughout. This role will evaluate product cuts regularly, establishing formal communication with relevant partners regarding PO service and delivery timing. A 7-month period, ideally starting May 1, 2024.
- 10 – 15 hours/week
- Run weekly OTIF, in stock and inventory reporting for some of our key accounts and send out email summaries to our internal teams (Target, Kroger & Club).
- 25 – 30 hours/week
- Provide world class customer service, including response to phone calls and emails in 24 hours or less
- Intense attention to detail and strong organizational skills
- Work with operations planning, 3rd party warehouse, and freight broker to make sure orders are shipping as planned
- Provide frequent and timely updates on all actions taken on their orders
- Cuts
- Delays
- Pricing
- Ensure correct entry of original orders and order changes into the company’s ERP system
- Proactively and quickly communicate any issues with PO delivery dates, fill rates, etc. to relevant parties
- Work closely with multiple departments (sales, finance, operations) to ensure Kodiak customers are being represented within the organization
- Establish order trends and exceptions via reporting and analysis methods
What are we looking for?
- 1 year in a similar operations customer support position is preferred
- Bachelor’s degree in a business-related discipline is desired
- Polished writing and communication skills
- Ability to thrive in a busy, deadline driven environment
- Ability to maintain concentration while completing repetitive tasks
- Familiarity with Microsoft Office (Word, Excel, Outlook)
- Passion for outdoor, active recreation
- Affinity for natural and healthy foods
What else do I need to know?
This role is based in our headquarters near the ski slopes and mountain trails of Park City, Utah. We have a hybrid schedule. We offer competitive compensation and benefits that include:
- Health/vision/dental plans
- 401k match
- Relocation assistance
- Annual performance bonus
- A company fleet of snowboards and other equipment
- Active lifestyle allowance
- Therapy Benefit
- All-you-can-eat flapjacks
- Flexible vacation
- Early-out Fridays
- Parental leave
- Casual dress code
- A variety of other Kodiak-unique perks
Recognized by Inc and Utah as one of America’s best places to work, we are known for our awesome work environment – a fun and authentic place where wins are celebrated, collaboration is king, work is balanced with life, and every individual makes a deep impact. We proactively search for ways to develop each individual along their career path here at Kodiak and beyond. We're inspired and committed to creating natural, authentic food with superior taste to fuel a healthy, active lifestyle. We feel encouraged by some of the trends in food today and believe that with a concerted effort we can make an enormous impact in building momentum for natural, better-for-you foods. We invite you to apply to join our team and leave your legacy on the future of food.
At Kodiak, we foster a truly inclusive community that encourages, supports, and celebrates what makes each of us unique. We bring our full authentic selves to work and leverage our diverse backgrounds and perspectives to create a culture of belonging that feeds epic days & wilder lives.