Customer Operations Specialist - Offboarding

Ready to be a Titan?

The Post Sales Operations team is tasked with building the industry defining Post Sales experience for our customers. We do so by designing and scaling efficiencies across our internal processes and surfacing data-driven insights to better serve our customers and for leaders to more effectively make critical decisions and manage performance.

In this role, you will play a critical role in supporting a critical function of the customer journey - offboarding. You will interact directly with customers as well as a variety of internal stakeholders to ensure our customers’ experience exiting the ServiceTitan platform is seamless while also maintaining internal data integrity and reporting needs. 

What You’ll Do:

• Support customers in the offboarding process from our core platform and pro products

• Collaborate with billing and legal team members on key steps in the offboarding process to minimize delays

• Conduct exit interviews with customers to gain insights on why they have decided to leave the platform so that we can continue to improve our service and product

• Report to post-sales leaders on in-flight activities and insights gathered from exit interviews

• Maintain data in our internal systems to support accurate reporting

What You’ll Bring:

• 1-2 years of experience in post sales operations involving internal or external customer support

• Strength in using analytics tools (Tableau) in order to monitor operational activity and performance

• Proficiency in balancing priorities in a fast paced environment

• Experience working with cross-functional stakeholders such as billing, legal, finance, customer success, and professional services

• Experience with Salesforce and an understanding of common workflows

• English Fluent

Preferred Skills & Experience

• Experience using Salesforce

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, wellness benefit, office massage, etc.

• Support for Titans at all stages of life: Parental leave and support, financial planning tools, Employee Assistance Program services, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.