Based in Shanghai, the role focuses on execution excellence, customer service delivery, and cross-functional coordination, ensuring accurate and timely order processing and issue resolution.
Main Job Duties and Responsibilities:
1. Order-to-Cash Operations
- Manage end-to-end order fulfillment process, including order entry, backlog tracking, delivery coordination, invoicing, and returns
- Perform system transactions (SAP), ensuring accuracy throughout the order lifecycle
- Monitor order status and shipment progress, coordinating closely with warehouse and logistics teams
- Work with Sales to prioritize and release orders based on business needs
2. Customer Service & Issue Resolution
- Serve as point of contact for customer inquiries and order-related issues
- Follow through and resolve operational issues such as delivery delays, credit blocks, and invoice discrepancies
- Provide timely and professional communication to customers and internal stakeholders
3. Cross-functional Coordination
- Liaise with internal stakeholders including Sales, Finance, Warehouse, MDM and IT to ensure smooth execution
- Support alignment between different teams to resolve operational issues efficiently
- Participate in regular coordination meetings with relevant stakeholders
4. Reporting & Data Management
- Monitor order backlog and service performance KPIs
- Prepare regular and ad hoc reports to support business needs
- Maintain accurate data in systems and support data validation when required
5. Process Support & Improvement
- Identify operational issues and suggest improvements in daily workflows
- Support implementation of system enhancements or process changes
- Participate in operational or cross-functional projects when assigned
Requirements
- Bachelor’s degree in Business, Supply Chain or related disciplines
- 3–5 years of experience in Customer Service / Order-to-Cash / Supply Chain
- Hands-on experience in SAP
- Solid experience in order processing, customer support, and operations execution
- Strong coordination skills with cross-functional teams
- Detail-oriented, organized, able to work under pressure
- Good problem-solving skills and sense of ownership
- Good communication skills in English and Mandarin
#LI-JC1
Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.
Skills Required
- University degree
- Minimum 2 years of experience in Customer Service (warehousing/logistics/after-sales)
- Proficiency in Microsoft Office
- SAP knowledge preferred
Movado Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Movado Group and has not been reviewed or approved by Movado Group.
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Healthcare Strength — Core health coverage includes medical, dental, vision, life/AD&D, and short- and long‑term disability. Feedback suggests healthcare is considered decent, with premiums scaled by compensation bands.
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Leave & Time Off Breadth — Paid time off and company‑paid holidays are included, alongside paid parental leave in multiple postings. This creates a conventional time‑off foundation for benefit‑eligible roles.
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Wellbeing & Lifestyle Benefits — The package includes an employee assistance program, tuition reimbursement, legal plan, pet and critical‑illness insurance, and notable brand discounts/perks. Employee discounts are consistently praised and stand out as a distinctive perk.
Movado Group Insights
What We Do
Movado Group, a global leader in the watch industry, champions precision, innovation, and artistry. With a celebrated portfolio including Movado, EBEL, Concord, Olivia Burton, MVMT, Coach Watches, HUGO BOSS Watches, Lacoste Watches, Tommy Hilfiger Watches, and Calvin Klein Watches, we craft not only timepieces but also a variety of jewelry and fashion accessories. Our vibrant culture offers expansive career opportunities within an environment where sustainable growth is intertwined with a passion for the arts. Employees across the globe contribute to and grow with a company that values hands-on experience and professional development. Strategically positioned with offices and manufacturing facilities worldwide, and over 70 retail locations, Movado Group embraces the future with a commitment to excellence. We believe every second is an opportunity to advance, innovate, and weave creativity into the fabric of our already rich legacy.
