Customer Operations Representative

Coyote Logistics has been acquired by RXO. RXO (NYSE: RXO) is a leading provider of asset-light transportation solutions. RXO offers tech-enabled truck brokerage services together with complementary solutions including managed transportation, freight forwarding and last mile delivery. The company combines massive capacity and cutting-edge technology to move freight efficiently through supply chains across North America. The company is headquartered in Charlotte, N.C. Visit RXO.com for more information and connect with RXO on Facebook, X, LinkedIn,  Instagram, and YouTube.

Daily Tasks & Responsibilities

• Understand commitments, policies, contracted rates, accessorial schedules, fuel schedules, vendor agreements, KPI’s and challenges for each account.

• Comprehend and execute growth strategy and actively work to reach goals for each account.

• Develop strong relationships with all customer contacts and facilities.

• Accept, build, and schedule all customer shipments, including all pertinent information and documentation.

• Manage daily load board and take responsibility for ensuring that loads are serviced properly.

• Build and maintain respectful relationships with carrier department.

• Ensure loads are tracked and updated in timely manner.

• Identify and communicate (potential) problems to the appropriate parties and provide solutions.

• Possess understanding of the market and provide or facilitate pricing.

• Prioritize and respond to both internal and external requests in a timely, effective, and professional manner.

• Update and resolve incidents regularly; manage accessorials objectively while maximizing profit.

• Organize and analyze data to identify new opportunities and potential threats.

Essential Skills, Characteristics & Experience

• Clear, effective, and professional communication skills

• Organization, accuracy, and attention to detail

• Ability to multitask and prioritize at a high level

• Ability to build strong relationships and be a team player

• Problem solving ability, issue resolution skills, proactive diligence

• Positive attitude

• Ability to assess situations and make decisions confidently

• Customer service skills

• Takes initiative

• Ability to work independently and as part of a team

Compensation for this role is $45,000-50,000. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

Our Benefits

• Competitive pay
• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
• 401(k) retirement plan with up to 5% company match
• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
• Employee Assistance Program (EAP)
• Tuition reimbursement, adoption assistance
• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
• Health Reimbursement Arrangement

Do Well, Be Well

• Comprehensive medical, dental, vision, and life insurance coverage
• Retirement 401(k) featuring employer match
• Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Industry-leading mental health resources
• Complimentary membership to Peloton
• Access to LinkedIn Learning for continuous skill enhancement
• Paid time off and paid parental and disability leave
• 3 paid community service days annually

Important Notice to US Applicants:

Coyote is an at-will employer. We are an Equal Opportunity Employer. Please view Equal Opportunity Posters provided by the OFCCP.