Customer Operations Optimisation Specialist (m/f/x)

Company Description

We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fuelled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of Trust, Progress, and Passion. We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen.

Are you ready to turn up the power and bring the thrill of Spannung into your working life? Then show us your game face – because we’re looking for a Customer Operations Optimisation Specialist (m/f/x) to join the team!

You will be supporting the Customer Operations Optimisation Manager with all technical tickets which are created by the Customer Operations teams that are focused on a specific part of the product. Working closely to different technical teams, you will be responsible for identifying technical improvements in order to optimise operations flows and will also assist with the integration of new tools within the Customer Operations Department. You will be involved in elevating the product experience.

Job Description

Your playing field:

• Optimise: You will assist the Customer Operations management in optimizing flows, processes and procedures from a operational perspective to increase efficiencies.
• Stakeholder Management: You will write business requirements with a clear scope and share them with relevant stakeholders.
• Integrate, Test, Monitor: Assist with the integration of new tools within the Customer Operations department, carry out User Acceptance Testing, and monitor the performance/KPIs post-release.
• Bugs Reporting: Identify or escalate technical bugs and liaise with stakeholders and product managers to ensure improvements are made to the tool/product.
• Optimising Tools: You will find ways to optimize the tools through UAT and analysis of configurations to increase the success rate.
• Training: You will deliver training on the used tools to all impacted stakeholders.
• Ownership: You will own processes and procedures related to the respective product flows. You will also ensure that JIRA/Confluence is always up to date and lead the documentation and maintenance.

Qualifications

Which skills should you bring to the pitch:

• Minimum of 2 years’ relevant experience. Working in a similar operational role.
• Excellent Understanding of all Customer Operations Functions. We need your knowledge to reach our goals, along with an understanding project management, managing tickets, stakeholder management, and data analysis.
• Languages. Our #oneteam consists of more than 50 different nationalities working together to achieve Tipico's mission. English is the way we communicate within the company– score some extra points with us if you can speak and write in German too.
• Communication Skills. Communication is key, and therefore we are looking for someone that excels in handling communication at all levels and presentation skills. 
• Advanced analytical, decision-making and problem-solving skills. We need your data analytics and reporting skills to come up with the best solutions for us. 

Additional Information

This is how we score with you:

• Established International Group. We have a solid foundation on which to grow.
• Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential. 
• Relocation Support. To make your move to Malta as smooth as possible 
• Competitive Package. We care for our employees, offering a competitive salary, Private health and dental insurance, and subsidized parking. 
• On-site childcare. Worried about where to leave your 3+ year-old kids? We’ve got a game plan. 
• Gym Allowance. Because we love Sports! 
• Modern offices. Our very own Tipico tower provides an open-plan space with the latest technology. 
• Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections. 
• Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us. 

Think a career at Tipico’s right for you? Apply now and join our winning team! 

If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels 

We look forward to your application!