Stäubli is a global supplier of mechatronic solutions organised into four divisions: Robotics, Fluid Connectors, Electrical Connectors and Textile. We are an international group currently operating in 28 countries, with agents in 50 countries across four continents. Our 6,000 employees share a common commitment to our customers across numerous industrial sectors, offering them comprehensive solutions and long-term support. Founded in 1892 in Horgen, near Zurich, the small Stäubli workshop has grown into an international group based in Pfäffikon, Switzerland, providing solutions for all industries worldwide.
Job DescriptionReporting to the Sales Excellence team and under the responsibility of the Sales Director of the Robotics Division, you will oversee the customer operations management teams (Sales Administration) in support of our organisation on a global scale. You will be responsible for ensuring customer satisfaction and harmonising practices across the Division, whilst optimising our pre- and post-sales operations for our customers in liaison with our various sales regions worldwide.
Your key responsibilities will be as follows:
- Designing the target organisation based on customer portfolio segmentation to optimise team operations and ensure a profitable service for our customers
- Define the roles and responsibilities of each individual and implement organisational changes within the sales regions
- Optimise existing sales processes and associated costs in our relationship with customers throughout their purchasing journey
- Ensure customer satisfaction through an optimised purchasing experience throughout their relationship with us
- Implement and/or optimise sales tools (ERP, CRM, business software) and the processes of our sales subsidiaries
- Steer the business through data collection to guide key actions for customer relationship excellence
- Contribute to the continuous improvement of customer operations
Mobility: occasional travel within France and abroad
QualificationsEducation: Master’s degree, typically from a business school or IAE. A different qualification supplemented by significant experience is acceptable.
Experience: At least 10 years’ experience in customer operations management, with a role managing a multi-site, international team, ideally in an industrial environment undergoing transformation
Special Knowledge:
- Functional management of international teams
- Organisational transformation and change management
- Project management
- Experience in shared service centres
- Data analysis (performance indicators)
Foreign language: fluent in English required
Soft skills : Results-oriented and customer-focused, leadership, proactivity, strategic vision
Additional InformationReady to join the adventure?
The position is based in Faverges-Seythenex, France
Many benefits await you: an attractive salary adapted to your experience, two fixed annual bonuses, a special focus on QWL (company restaurant, transportation, remote work...), health insurance, works council, Stäubli cooperative, and a superb view of the mountains!
Top Skills
What We Do
Stäubli is a global industrial and mechatronic solution provider with four dedicated divisions: Electrical Connectors, Fluid Connectors, Robotics and Textile, serving customers who aim to increase their productivity in many industrial sectors. Stäubli currently operates in 28 countries, with agents in 50 countries on four continents. Its global workforce of 6,000 shares a commitment to partnering with customers in nearly every industry to provide comprehensive solutions with long-term support. Originally founded in 1892 as a small workshop in Horgen/Zurich, Switzerland, today Stäubli is an international group headquartered in Pfäffikon, Switzerland.
