Customer Operations Generalist

Location: We are open to candidates located in Canada with a proven record of working remotely.
Who Are We?

Thanx is a leading loyalty and guest engagement platform for restaurants. Thanx helps regional and national restaurant brands grow customer lifetime value with easy-to-use lifecycle marketing automations and innovative customer loyalty tools focused on access, status, and personalization over rote discounts. Thanx’s proprietary credit card tokenization technology dramatically increases the volume and accuracy of purchase data which sits at the core of our CRM suite of tools and our app and web-based ordering experiences deliver industry-leading conversion and repeat purchasing. We were named to Nation’s Restaurant News “2020 Power List” as one of the 50 most influential innovators in food-service.

Thanx has gained the investment of prominent venture and growth equity luminaries, having raised more than $30M from elite investors such as M33 Growth, Ribbit Capital, and Sequoia Capital. Core to our success is a culture that has attracted some of the best talent from across the country; we are proud of incredibly strong employee tenure, track record of internal promotions, and impressive alumni network. We credit our cultural “core behaviors” with these accomplishments: Think Boldly, Execute Reliably, Focus on What Matters, Say “Thanx” Genuinely, Encourage Diverse Perspectives, and Lead, Virtually.

Who Are You?

You will ensure accurate and efficient merchant configurations, integrations, and issue resolution. This role is critical in supporting new and existing merchants by managing technical setup, investigating operational issues, and working cross-functionally to enhance the merchant experience.

What you'll do:

• Merchant Program Configuration – Set up and configure merchant programs to align with their business needs within the Thanx platform.
• New Location Configuration – Configure new merchant locations, ensuring seamless onboarding and system integration.
• Initial Credit Card Onboarding for New Merchants – Facilitate the onboarding process for credit card-linked loyalty programs, ensuring proper setup and compliance.
• Integration Configuration for New and Existing Merchants – Configure and maintain integrations with POS systems and other third-party platforms.
• Investigating Issues for All Merchants – Diagnose and resolve technical and operational issues, collaborating with internal teams and external partners as needed.
• Process Improvement & Documentation – Identify opportunities to enhance operational efficiency and document best practices for internal and external use.

Other requirements:

• 1-3 years of experience in operations, technical support, or a similar role, preferably in SaaS, fintech, or the restaurant/retail industry.
• Strong problem-solving skills with the ability to diagnose and resolve technical issues.
• Ability to work in a fast-paced environment and manage multiple tasks with attention to detail.
• Excellent communication skills, both written and verbal, with the ability to translate technical issues into understandable terms.
• Proficiency in tools such as JIRA, Front, or other ticketing systems is a plus.

Ready to change your life? Apply now!

We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Thanx will consider qualified applicants with arrest or conviction records for employment in a manner consistent with local requirements.