At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.
The role
We’re looking for a bilingual (Finnish and English) Customer Operations Executive to join our growing Nordics team. This is an excellent opportunity for a graduate or early-career professional to build experience in FinTech, payments and customer operations within a fast-growing international business.
- Be the main point of contact for our merchants across the Nordic markets
- Own customer queries end-to-end via phone, email and live chat
- Investigate and resolve payment-related issues
- Support our partners with day-to-day operational queries and ensure a smooth experience across the merchant journey
- Work closely with Sales, Underwriting, Collections and other teams
- Share customer feedback to help improve our product and processes
What we are looking for
- Fluent Finnish and English (our office language is English); Swedish and/or Danish would be a plus
- Strong communication and problem-solving skills
- Interest in fintech or financial services
- Organised, adaptable and eager to learn
What happens next?
Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!
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Skills Required
- Fluent Finnish and English
- Strong communication skills
- Strong problem-solving skills
- Interest in fintech or financial services
- Organized and adaptable
- Eagerness to learn
- Swedish and/or Danish language skills
What We Do
Liberis builds flexible embedded finance solutions that empower businesses and provide positive impact. Founded in 2007, Liberis is a leading global embedded finance platform with a mission to provide small businesses with accessible and responsible finance, based on the belief that funding should always be a positive force for small businesses. Liberis provides partners with the technology platform and financial solutions to offer hyper-personalised and accessible funding, empowering their small business customers to grow their revenues. With over 14 global strategic partners and direct reach to more than 1 million small businesses, Liberis has provided nearly $1bn of funding in over 45,000 transactions, enabling over 100,000 jobs to be created and saved. Liberis’ revenue-based finance is a form of receivables finance, not a loan. Amounts advanced are subject to status and our underwriting process before any offer can be made.
