Customer Operations Coordinator

Founded in 1996 in South Africa and identified in London Stock Exchange’s ‘1000 Companies to Inspire Britain’, M&S Logistics is a global tank container operator specialising in the intermodal transport of bulk liquids with a fleet size of over 9,000 tank containers. The company’s headquarters is in the UK with offices in the Netherlands, Singapore, South Africa, Korea, China, Dubai, Thailand, Taiwan, India, France, Germany and The Americas with further office openings planned this year.

Job Advertisement

We believe that by creating mutually beneficial relationships and adding value to every person or organization that works with us, we will attract and retain the best people, be they staff, customers or suppliers. This will enable us to successfully grow the business in size and profit.

Are you driven by delivering the best customer service in line with a commercial approach to help us grow and succeed? Then we have the following vacancy for you:

Job Title:-  Customer Operations Coordinator

Site:-          Moers, Germany

The purpose of this role is:-

To coordinate activities of import and/ or export shipments globally by providing exceptional customer service through focusing on the individual directly or through the support of the team members, promoting long-term customer relationships and customer loyalty. 

What you will do:-

• Assist in addressing any customer complaints that might arise from daily operations.
• Back-up work in case of absence from anyone in the team
• Work with Supervisor on any claims that arises from any of your customers / vendors.
• Work with Supervisor on any Incident and Accident reporting.
• Ensure all Operational Relationships and KPI’s are met for the relevant customers and or vendors.
• Responsible for daily operations and Operations KPI’s.
• Ensure customers are always notified on timely manner on any operational issues that pertain to any of their relevant orders. Make sure this is followed up on daily basis until resolved.
• Ensure that all Business Reports / Work Processes (Exceptions; Follow-ups; Un-invoiced; Demurrage) are completed in line with the regional KPI’s.
• Ensure all Queries (Issues relating from Accounts Payable Errors) are completed and in line with the KPI’s
• Ensure all Disputes (Issues relating from Accounts Receivable Errors) are completed and in line with the KPI’s
• Ensure any additional costs are pro-actively communicated to the customers. With key focus on additional cost billing. (Imports and exports). Ensure this is billed out in timely manner and in line with the Standard Cost agreements in place.

What you will bring:-

The job holder needs to have previous experience of working in international transportation or the logistics industry and it is desirable but not essential that this experience has been gained in the Tank Container Industry.  Good IT, verbal and written skills are essential to the role as well as a high ability to solve problems and seek alternative solutions combined with excellent follow-up skills.  In order to support the company’s values and behaviours, the candidate should be a good team player with a professional work ethic, presentation and character.

What you will receive:-

• A competitive salary
• Discretionary bonuses
• 30 days holiday, plus statutory holidays
• A long service day each year for every 5 days of service up to a maximum of 5 days at 25 years’ service
• Your birthday is important, so you get the day off!
• A caring, friendly, family culture with strong values
• Flexibility to balance home and work
• The chance to work in a multi-cultural environment
• Opportunity to travel with work
• A medium-sized company where you are known and valued
• Investment in your training and development

Assessment for this role will be:-
CV, competency based interview, excel and sales/customer services test.

We welcome you to an international environment within an enthusiastic and dynamic team located in our new office in Moers, Germany, with strong links to our European offices in The Netherlands, France and the UK, with a wider reach to our other global offices.

Do you feel this role is for you? Please don’t hesitate to send in your application as soon as possible.

Please note that the candidate needs to live in commuting distance to our German office.

A Person Specification and Job Description can be provided on request by emailing [email protected]

We are an equal opportunities employer.