The Job in short
Backbase is a fast-growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world. We are expanding the Customer Operations team and are looking for a Revenue Operations Business Partner.
You will act as a strategic partner and regional EMEA leader, empowering sales and customer success teams while collaborating with regional leadership. You will play a key role in shaping and executing regional plans, providing data-driven insights to improve efficiency, and ensuring the successful adoption of global sales processes, tools, and strategies. Your mission is to accelerate growth and success of your regions.
Meet the job
- Revenue Strategy: Co-drive the execution of regional go-to-market strategies, ensuring alignment with broader corporate goals;
- Cross-Functional Collaboration: Work closely with regional sales, marketing, and customer success teams to align strategies for maximum impact;
- Process Improvement: Identify and address bottlenecks across sales, marketing, and customer success operations to enhance efficiency;
- Data & Insights: Deliver performance reports, pipeline trends, and sales forecasts to support informed decision-making;
- Innovation & Growth: Lead initiatives to refine operational processes and enhance the adoption of new tools, technologies, and best practices.
Who you are
We’re looking for an operations professional with a strong understanding of business growth, particularly in enterprise software. You enjoy working closely with sales teams and collaborating across departments to drive impact. You are comfortable in dynamic environments and excel at problem-solving, process improvement, and stakeholder engagement.
- 10+ years of experience in revenue operations, sales operations, or business operations roles, with field exposure;
- Software enterprise background is preferred;
- Strong knowledge of CRM systems (Salesforce, HubSpot, Clari) and marketing automation tools;
- Proven ability to coordinate and drive alignment with sales, marketing, and customer success teams;
- Excellent analytical, communication, and project management skills.
About Backbase
Backbase creates the best digital solutions for financial institutions, enabling superior online and mobile customer experiences. As a global, diverse, fast-growing fintech company, we are committed to innovation in the digital banking world. With over 2,000 employees, we are scaling up and always looking for creative talent to push us further. At Backbase, you can come as you
are and say it like it is. Join us for a journey instead of just a job!
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What We Do
Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world. We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience. We give financials the speed and flexibility to create and manage seamless customer experiences across any device, and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business. More than 120 financials around the world have standardized on the Backbase omni-channel banking platform to streamline their digital sales and self-service operations across all digital touchpoints. Our customer base includes ABN AMRO, Bank ABC, Barclays, BPI, CheBanca!, Citizens Lightstream, Credit Suisse, Fidelity, HDFC, IDFC, KeyBank, Ila Bank, Me Bank, Navy Federal, PostFinance, RBC, RBS, Standard Bank, Societe Generale, Truist, U Bank and Westpac. Industry analysts Celent, Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking and Ovum nominates Backbase as the market leading provider of next-generation digital channel banking platforms. Backbase was founded in 2003, is privately funded, with headquarters in Amsterdam (HQ Global) and Atlanta (HQ Americas) and regional operations in Boisse, Cardiff, Dubai, Kraków, Mexico City, New York, Toronto, Singapore, Sydney and Tokyo.
