Job Context
The Customer Operations Analyst is part of Simpro’s Revenue Operations organization and plays a critical role in enabling data-driven decision-making across customer-facing teams. This role focuses on delivering trusted, actionable insights related to customer lifecycle performance, operational efficiency, and revenue outcomes.Working closely with RevOps, Customer Operations, Sales, Finance, and Data Engineering, the Analyst ensures that customer and revenue data is accurate, well-modeled, and easily accessible through dashboards, reports, and analyses. This role helps reduce reporting noise, improve metric clarity, and support scalable operational execution across the Simpro Group.
What You’ll Do
Analyze customer and revenue data to support Customer Operations, RevOps, and go-to-market teams with clear, actionable insights.
Build, maintain, and enhance operational dashboards and reports that track key customer lifecycle metrics (e.g., onboarding, adoption, retention, expansion).
Partner with RevOps Data Engineering to ensure data pipelines, models, and definitions support reliable reporting and analysis.
Own the accuracy and consistency of key Customer Operations metrics, ensuring alignment with RevOps and Finance definitions.
Conduct ad hoc analyses to identify trends, drivers, and opportunities related to customer behavior, operational efficiency, and revenue performance.
Translate business questions into structured analyses and clearly communicate findings to both technical and non-technical stakeholders.
Support the certification and ongoing improvement of core operational dashboards used by customer-facing teams.
Proactively identify data quality issues, metric inconsistencies, or reporting gaps, and collaborate with cross-functional partners to resolve them.
Contribute to documentation of metrics, dashboards, and analytical assumptions to improve transparency and self-service reporting.
This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group.
What You’ll Bring
Bachelor’s degree in Business, Analytics, Economics, Computer Science, or a related field.
Strong proficiency in SQL; experience querying large datasets in a cloud data warehouse (e.g., Google BigQuery) is highly preferred.
Experience building dashboards and reports using modern BI tools (e.g., Looker, Tableau, Power BI, or similar).
Solid analytical skills with the ability to collect, organize, analyze, and interpret complex datasets with high attention to detail.
Strong business acumen and ability to connect data insights to operational and revenue outcomes.
Clear written and verbal communication skills, with the ability to explain analytical findings to non-technical audiences.
Comfort working cross-functionally and managing multiple priorities in a fast-paced environment.
Experience in Revenue Operations, Customer Operations, SaaS, or subscription-based businesses is a plus.
Familiarity with data modeling concepts, ETL processes, or Python is a plus but not required.
What We Can Offer You
Responsible Time Off
Comprehensive medical, dental, vision package with 100% employer paid options
Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase.
Wellness Challenge App, Diabetes Prevention App, and Health Hub App
401k/Retirement Plan with 6% employer match
Generous Parental Leave Program
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Enjoy up to 4 weeks a year of flexible 'Work from Anywhere'!
Talent Referral Program – get rewarded for referring a friend to join our team!
Diverse training & internal networking opportunities across all of our product lines
Opportunities for career progression and development
Service recognition awards
Click here to find out more about working at Simpro Group!
Our Core Values
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.
*Please note, no agencies will be accepted in the recruitment of this role.
Top Skills
What We Do
Simpro is the total business management software for commercial trade service businesses. From job quoting and scheduling to inventory tracking, invoicing and everything in between, Simpro's smart technology solutions and expert long-term support help businesses build, repair and power their future with complete control over operations.
Led by CEO Gary Specter and headquartered in Brisbane, Australia, Simpro supports more than 8,000 businesses and 200,000 users worldwide in the electrical, plumbing, HVAC, security and fire protection industries with 400+ employees in six global offices.
In November 2021, Simpro acquired Clockshark, a US-based timesheeting and scheduling platform and AroFlo, an Australian-based job management software provider.
Our company is seeing tremendous growth globally and especially in the US. As our team grows, so do our opportunities! Join us! We'd love to have you along for the ride!
Why Work With Us
We are ONE Team.
No heroes. No egos. Just a diverse community of passionate people rolling up their sleeves and working hard to deliver exceptional technology, service and outcomes to each and every customer every day. Our values guide us:
We are One Team
We Innovate
We Own It
We Care
We Have Fun
We Understand
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