Customer Operations Analyst

We are the world market leader for reusable packaging containers (RPCs) for fresh food and are constantly optimizing our products.

We help make the food supply cycle for the population more sustainable. With our RPCs, safety for food transport is improved, there is less waste of food and at the same time the lifespan of the products increases. Through our products and the need for less packaging materials we reduce the carbon footprint.

„The future is circular“

SUMMARY:

Monitor and track all loads for RPC customers in North America to improve on-time delivery (OTD). Proactively identify opportunities, anticipate delays, and notify the involved parties promptly. Evaluate and improve related processes and service levels.

Responsibilities

• Using TMS, SAP, and existing reports, such as Delayed Delivery Tracking, First Leg Tracking, Not Shipped/Not Posted, and other Transportation-related reports to monitor loads and take action to ensure they are covered and delivered properly.
• Coordinate with third parties and customers regarding delivery updates and situations to ensure OTD.
• Provide timely shipment schedule updates to customers, including loading date and other relevant information
• Analyze and evaluate business cases to support strategic decisions associated with loads, cross-docking, and equipment usage.
• Manage and resolve delivery failures, on-time delivery issues, transportation-related complaints and collaborate with Customer Operations, Transportation, Sourcing, Warehousing Operations, Sales, and Service Centers to implement processes for continual improvement
• Manage daily/weekly/monthly and ad hoc reporting requirements and accurately maintain customer delivery, ETA, and OTIF.
• Support QBR for Delivery/CPU-related information.

Requirements

• Bachelor’s degree preferred
• Strong Excel skills required
• SAP experience preferred
• 3+ years of Logistics, Supply Chain, and/or Transportation required
• 3+ years of customer service experience required
• Knowledge inventory planning
• Experience in process development
• Strong customer service skills
• Strong written and verbal communication skills
• Strong analytical and problem-solving skills
• Ability to work well under minimal supervision
• Proven planning and organizational skills with the ability to handle multiple priorities with time-sensitive deadlines

IFCO offers a competitive benefits package with new hire medical/dental/vision benefits starting on the 1st of the month after hire, 401 (k) match with immediate vesting, annual bonus potential, merit increases, and a team environment with leadership growth opportunities.

At IFCO, we believe that a diverse, equitable, and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome applicants from all backgrounds, ethnicities, cultures, and experiences. IFCO is an equal-opportunity employer. We do not discriminate based on race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.

At IFCO, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome applicants from all backgrounds, ethnicities, cultures, and experiences. IFCO is an equal opportunity employer.