Customer Operations Analyst

Build your best future with the Johnson Controls team 

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! 

What we offer 

• Competitive salary

• Paid vacation/holidays/sicktime- 15 days of vacation first year

• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Check us out!: https://youtu.be/pdZMNrDJviY 

What you will do

Under direct supervision, tracks and provides direct support for the installation contract business. Actively participates in accounts receivable, accounts payable and financial activities, such as contract scheduling, revenue goals, billings, collections, and subcontract processing. Provides back-up customer call handling, as needed. Provides administrative, day-to-day support in the operational areas.

How you will do it

• Answers any customer/subcontractors’ inquiries and resolves or escalates customer issues, as appropriate.

• Runs query reports, researches, and reconciles unaligned costs.

• Performs vital cost transfers.

• Prepare and submit billings.

• Processes invoice credits and rebills, as vital.

• Completes any additional documentation required for billing, i.e. certified payroll.

• Reconciliation of accounts payable exceptions as vital.

• Assist installation teams as needed to reach revenue goals, which may include contacting vendors.

• Works with Accounts Receivables contact to assist with resolution of A/R issues. Resolves appropriate actions for timely resolution.

• If needed, will interact with Customer to resolve receivable issues.

• Maintains notes within appropriate systems.

• Updates and retains customer account information related to special billing conditions, tax status, invoice approval contracts, billing addresses and special billing rates up to date.

• Support subcontract process including ensuring all documentation has been provided to meet safety requirements and any bonds are received and lien wavers are provided per contract requirements.

What we look for

Required

• High school diploma or equivalent required, plus 2 to 3 years of related work experience, preferably within an accounting or administrative work environment. 

• Must have strong interpersonal skills to effectively communicate with both internal and external clients. 

• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, agreement, and persistence.

• Ability to prioritize work activities based upon financial impact to desired business goals. 

• Must have proficient computer skills within the following applications: Microsoft Word, Excel, ACCESS, Adobe, and Internet business application usage. 

• Must demonstrate the ability to perform work independently, demonstrate proven interpersonal and attention to detail skills.

Preferred

• Associate degree preferred.

• Experience and/or basic project accounting or costing principals is desired.

• Previous experience as a Customer Operations Associate.

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.