Customer Operations Administrator

Posted 4 Days Ago
Be an Early Applicant
Athens
Junior
Information Technology
The Role
The Customer Operations Administrator will support Telecoms teams by controlling project reports, organizing documentation, creating management overviews, assisting project evaluations, maintaining accurate logs, and preparing necessary documentation for certification.
Summary Generated by Built In

Who We Are: Phoenix Engineering Group is a leader in broadband technologies and infrastructure, boasting a robust portfolio of projects across Germany, Greece, and the Netherlands. We cater to the diverse needs of telecom and infrastructure providers throughout Europe, offering comprehensive services for project implementation.

Our Culture: At Phoenix Engineering, we fuse the strength of a formidable group of companies with the energetic spirit of a dynamic and youthful team. We cultivate a culture grounded in teamwork, mutual support, and the relentless pursuit of excellence. We celebrate achievements, stand united during challenges, and are committed to fostering the growth and success of every team member.

Your Role: As a Customer Operations Administrator, you will be responsible for supporting our Telecoms teams in matters of reporting and project monitoring. 

How You Will Contribute to Our Success:

  • Control the project reports and locate/correct deficiencies.
  • Keep track of the project documentation and keep it organized.
  • Create overviews and reports for the management team.
  • Assist the Telco Coordinators and Telco Manager with the evaluation of all project activities.
  • Maintain accurate work logs of activities, job information sheets, project team rosters etc.
  • Prepare the documentation needed for the certification of the works.

To be a fit you will need:

  • Higher Education degree.
  • At least 1 year of relevant working experience in construction services, administrative support or relevant field.
  • Excellent use of Microsoft Office (Word, Excel, and PowerPoint).
  • Understanding of the construction industry and processes
  • Exceptional organizational and communication skills.
  • Excellent command of the English language.
  • Good command of the German language (current level: A1-A2).

What we offer:

  • Competitive remuneration package.
  • Active participation in exciting and challenging projects that shape the infrastructure of the future.
  • Opportunities for skill development and career advancement through theoretical and on-the-job training.
  • Other corporate benefits.

Phoenix Engineering is an equal opportunity employer committed to diversity and inclusion. We welcome applications from candidates of all backgrounds and experiences, treating them with fairness and confidentiality. We do not discriminate based on age, sex, race, color, religion, national origin, disability, or any other characteristic. If you're ready to unlock your potential, we eagerly await your CV!

Top Skills

MS Office
The Company
Köln
206 Employees
On-site Workplace

What We Do

Phoenix Engineering Group is the leader in the field of broadband technologies and infrastructure with a strong portfolio of projects in Germany, Greece, and the Netherlands. Phoenix Engineering Group of Companies is headquartered in Cologne, Germany and in Athens, Greece. Our experienced team of Telecommunication Industry experts provide fiber optic deployment, planning & documentation, construction permits, quality assurance and project management services. While encountering the latest telecommunications challenges, we adopt transformative technologies in everything we do, and innovate in your projects from inception to completion. Now more than ever, sustainable development is a global goal, that’s why our specialised teams’ main focus is bringing know-how and cutting-edge ideas in significant projects of the Energy Sector. We embrace all today’s technology resolutions and acknowledge the importance of an excellent performing IT infrastructure to a business’s operation optimization, we engage resourceful IT experts to provide our clients with IT Consulting Services. We understand our customers’ needs and customize our services to deliver optimal solutions and navigate your projects with immediacy and cost optimization.

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