Customer Onboarding & Support Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

This employee will be responsible for owning the success of new customer onboardings as well as providing ongoing support post-implementation. This role combines technical expertise with inter-personal skills to ensure customers maximize the value of the Evolve software.

Responsibilities:

• Lead client implementations: gather requirements, manage projects, configure software, migrate data
• Deliver comprehensive training: train end-users on software features and functionalities
• Provide post-implementation support: address technical challenges, provide ad-hoc training, establish success plan
• Ensure customer success: facilitate user adoption, manage change, maintain strong client relationships
• Provide L1/L2 technical support: troubleshoot common issues, answer customer questions, escalate complex issues
• Industry-specific knowledge: develop custom dashboards, translate product needs, provide ongoing consulting

Skills and Competencies:

• Technical Proficiency: in-depth knowledge of the software being implemented and related technologies
• Communication and Interpersonal Skills: build strong relationships with clients and clearly convey technical information
• Project Management Expertise: plan and execute projects effectively with strong organizational skills
• Problem-Solving Abilities: analyze and resolve technical challenges efficiently
• Adaptability: respond to changing client needs and dynamic project conditions
• Training and Presentation Skills: eEffectively educate users and stakeholders through engaging and informative sessions

Experience and Education requirements:

• 5-7 years relevant professional experience
• Bachelor’s degree preferred
• Field Services industry experience preferred

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.