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NCC's mission is to deliver innovative, data-driven solutions that maximize our client's business performance.
The Role
Coordinate and execute post-sale onboarding, training, and product launches for new customer accounts; promote product adoption during the first 90 days; provide first-line client and internal support; streamline installation turnaround times; and manage a customer pipeline to maximize new account revenue.
Summary Generated by Built In
This role can be located in either Bettendorf, IA, or Las Vegas, NV.
Who We Are:
NCC is a leader in providing award-winning software, credit and compliance solutions, and cutting-edge data to the automotive industry for over 30 years. Our solutions help dealerships streamline their operations, enhance their finance and insurance (F&I) processes, and drive profitability. We are looking for individuals who thrive in a high-growth environment.
Overview:
The Customer Onboarding Specialist is responsible for coordinating all post-sale onboarding activities for each new customer account acquired by NCC sales teams. This includes coordinating and executing onboarding, training, and the launch of all NCC products for new accounts.
The primary goal of this role is to onboard each new customer promptly and ensure they use the full suite of NCC products.
What You’ll Do:
Nice to Have:
We are an equal employment opportunity employer and a drug-free workplace.
Who We Are:
NCC is a leader in providing award-winning software, credit and compliance solutions, and cutting-edge data to the automotive industry for over 30 years. Our solutions help dealerships streamline their operations, enhance their finance and insurance (F&I) processes, and drive profitability. We are looking for individuals who thrive in a high-growth environment.
Overview:
The Customer Onboarding Specialist is responsible for coordinating all post-sale onboarding activities for each new customer account acquired by NCC sales teams. This includes coordinating and executing onboarding, training, and the launch of all NCC products for new accounts.
The primary goal of this role is to onboard each new customer promptly and ensure they use the full suite of NCC products.
What You’ll Do:
- Provide daily focus on promoting the use of NCC services across all new customer accounts for the first 90 days.
- Provide first-line contact and support to all clients and internal teams in accordance with company policy for new client acquisition.
- Implement processes to streamline installation turnaround times and maximize monthly New Account Revenue (NAR) from installations.
- 1+ years of Software Implementation and/or account management experience
- Must be able to communicate verbally and in writing, both in person and by telephone, to diverse audiences, including management and employees.
- Strong customer service skills.
- Proven ability to manage a customer pipeline under tight deadlines.
Nice to Have:
- Experience in the automotive industry
- Competitive pay
- Unrestricted PTO
- Comprehensive benefits package, including health, dental, and vision insurance.
- 401(k) plan with company match.
- Professional development opportunities and continuous training.
- A supportive and dynamic work environment with opportunities for growth and advancement.
- Recruiter Phone Screen
- Culture Index
- Hiring Manager Interview (Video, if Bettendorf)
- Director, Operations Video Interview
- Offer
We are an equal employment opportunity employer and a drug-free workplace.
Skills Required
- 1+ years of software implementation and/or account management experience
- Ability to communicate verbally and in writing to diverse audiences, including management and employees
- Strong customer service skills
- Proven ability to manage a customer pipeline under tight deadlines
- Experience in the automotive industry
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The Company
What We Do
NCC has been improving the profitability of our clients for almost three decades. We enable our clients to increase sales, lower costs, and automate compliance through the most comprehensive suite of consumer intelligence in the market today. Our innovation, combined with our unrivaled customer service, has established us as a market leader, trusted by thousands of organizations across the country. We’re privileged to be a strategic reseller of Equifax, TransUnion and Experian products, data and intelligence.
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