Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.
In 2018 Clutch - B2B ratings, research, and reviews company - has named our Team a Leader in multiple service categories for BPO companies!
We are growing and have an open position as a Customer Onboarding Specialist.
Customer Onboarding Specialists is the first point of contact for prospective and returning SquadLocker customers interested in using our platform for their uniform, team gear, and spirit-wear needs. Utilizing chat and email functionality, you’ll simultaneously address multiple conversations, providing highly customized solutions to users and seeing qualified chats through to launch. Additionally, you’ll partner with Customer Experience and Sales team members to manage escalated opportunities and concerns, ensuring customers are routed to the right person on the Squad. Throughout our customer’s onboarding, you will set the tone for our award-winning support and services that contribute to our exceptional customer ratings.
Key Responsibilities:
- Respond promptly to incoming chats and emails addressing customers’ questions and offering highly tailored SquadLocker solutions
- Multitask, manage and prioritize multiple customers simultaneously in a fast-paced environment
- Provide support to the customers as they learn to use SquadLocker’s platform
- Lead the onboarding process for new customers, ensuring a seamless journey in creation of SquadLocker online stores; Identify ways to make users successful using the SquadLocker platform
- Initiate, upload and customize store builds and items per their request to optimize store activations
- Activate partner accounts by educating and delivering consultative support to requesters
- Using Photoshop and Illustrator, perform on-the-fly logo edits via email or chat; communicate with the internal design services team for more complicated requests
- Ask proper qualifying questions to store administrators to determine account potential; Transfer and escalate to appropriate teams based on conversation outcomes
- Become a subject matter expert of the SquadLocker store building platform and the onboarding process for the SquadLocker Platform
- Maintain accurate records of customer interactions and onboarding progress using Hubspot
- Other duties as assigned
We Offer: - Competitive compensation linked to USD rate;
- Medical insurance after the trial period
- English classes;
- Schedule Mon - Fri 16 pm - 1 am Kyiv time
- Corporate training and parties.
We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted
If you have the qualifications needed and ready to maintain the required duties daily, please apply!
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What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
