About ThriveCart:
ThriveCart is a powerful platform used by over 50,000 people worldwide to generate over $5B in sales. Included within the ThriveCart platform is a learning management system (LMS), affiliate management, cart and checkout functionality, making it a top solution for creators, coaches, consultants, and other businesses.
We integrate with everything you use and have a simple, clean UI with numerous features that allow customers to build income from existing traffic and we are the highest-converting cart for online businesses. Our business is growing, profitable, and backed by LTV SaaS Growth Funds, and we are looking to expand our footprint amongst online businesses.
Location (Remote) :
South America
Job Overview:
We are seeking a Customer Onboarding Specialist to join our team. In this role, you will play a crucial part in guiding new customers through the onboarding process, ensuring they are well-acquainted with our product's features and functionalities. Your expertise will directly contribute to enhancing customer satisfaction.
What Your Work Will Entail:
- Conduct personalized onboarding sessions for new customers, providing them with in-depth knowledge of ThriveCart’s features and capabilities.
- Create and implement tailored onboarding plans for approximately 120 customers per month, managing around 5 to 6 onboarding sessions daily.
- Develop and maintain onboarding materials, including guides and resources, in collaboration with the marketing and design teams.
- Provide ongoing support during the onboarding process, addressing customer questions and resolving issues to ensure a smooth transition.
- Gather and analyze customer feedback to continuously improve the onboarding experience.
- Maintain detailed records of customer interactions and onboarding progress in our CRM system.
- Collaborate with cross-functional teams to drive customer success initiatives.
What You Bring To This Role:
- Bachelor’s degree in Marketing, Design, or a related field preferred.
- Proven experience in customer onboarding, customer success, or support roles, preferably within a SaaS environment.
- Ability to quickly learn and adapt to new technologies and features.
- Background in design and marketing, with the ability to create engaging onboarding content.
- Excellent verbal and written communication skills, with a strong focus on customer experience.
- Ability to manage multiple onboarding processes simultaneously while maintaining attention to detail.
- Familiarity with CRM tools and customer support software.
Learn More About ThriveCart:
Our Values are:
Commit to Excellence
Find a Way
Help Each Other
Keep Growing
Data First
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What We Do
ThriveCart is the leading sales platform for digital course creators, coaches, entrepreneurs, and online businesses looking to boost revenue, drive conversions, and scale audiences. Its no-code funnel builder is engineered to optimize the sales process through its high-converting checkout pages, powerful affiliate management tools, and advanced behavioral sequencing. In addition, ThriveCart’s native Learning Management System, Learn and Learn+, enables users to easily manage and build membership bases and grow customer lifetime value. ThriveCart powers over 50,000 businesses that have generated over $5 billion in sales
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