Our Mission
To help businesses save time and money, and unleash their human potential. Our vision is to power and empower millions of businesses with our software.
About Jibble Group
We’re a scale-up in the Workforce Management space that has fully embraced remote work since 2017. Headquartered in London, UK, we have close to 80 staff in 16 different countries.
We launched PayrollPanda.my and Jibble.io in 2016 and 2017 respectively. PayrollPanda has become Malaysia’s leading cloud payroll software, and Jibble an award-winning time clock solution, each with thousands of paying customers.
About The Job
We are seeking eager, motivated candidate to join our growing organization.
The successful candidate will assist our customers and their employees to onboard successfully onto PayrollPanda. Tasks and responsibilities include, but are not limited to :
What you will do:
- Assist, implement, and support customers at key moments in their payroll and HR onboarding experience
- Complete new PayrollPanda account setup on behalf of the customer and serve as their go-to person during the onboarding process
- Liaise with clients to obtain payroll information, updates and/or changes, draft payroll summary and provide advice on any payroll queries
- Work closely with the sales team to ensure a smooth transition and onboarding experience for new customers
- Understand customer pain points and work with the product and sales team to simplify and automate existing processes
Who we are looking for:
- 1-2 years of experience in a client facing role
- 1-2 years of experience in payroll processing
- Excellent written and verbal communication skills
- High attention to detail, structured with a desire to learn and succeed
- Must be fluent in English and Malay
What We Do
Jibble Group builds HR SaaS products. We are a 100% remote company. Currently, Jibble Group owns two products, Jibble.io and PayrollPanda.my. Jibble is the new standard in time tracking software used by companies all over the world. PayrollPanda is Malaysia's most popular cloud payroll software, helping thousands of SMEs do their payroll without the stress. HIRING - We don't care about your academic qualifications, because we believe people change, circumstances change, and life has phases. CULTURE VALUES - We care greatly about the quality of our work and the product we offer to our customers - We’re motivated by high NPS scores and customer satisfaction - We work remotely and we trust each other with their tasks - We strive to be different, to stand-out, innovate and evolve if required - We focus on metrics and performance - We don’t care much about titles and help each other, outside of our primary responsibilities BRIEF HISTORY Jibble and PayrollPanda are graduates from LaunchPad, a venture builder. In early 2019 the two were merged to form Jibble Group.
