The more AI does, the more people want to be in the same room. The retirement party. The rehearsal dinner. The offsite where a team that has only met over video finally sits at one table.
Someone has to make those gatherings happen, and today that person is drowning. Private events and group dining are an $80 billion market in the United States, and most of it still runs on email chains and spreadsheets or legacy software.
At Perfect Venue we are on a mission to bring communities together by making it effortless to plan events. We combine intuitive software with AI agents that make it easy for venues to increase sales, save hours every week, and bring their communities together.
We are backed by top investors and operators like the Hustle Fund, Defy.vc, Amity Ventures and are used by thousands of venues nationwide from Michelin star restaurants to your favorite bar.
Role OverviewWe are looking for a Customer Onboarding Specialist to support, onboard, and grow our customers. This role is responsible for delivering an exceptional customer experience from initial implementation through ongoing account management. You will serve as a trusted partner to venue operators, ensuring they are successful with Perfect Venue and maximizing the value of our platform.
This is an in-office role 3-4 days/week in San Francisco.
Key ResponsibilitiesCustomer Support
Respond to customer inquiries via chat, email, and video calls
Troubleshoot issues and provide timely, thoughtful solutions
Escalate product bugs or complex issues to the appropriate internal teams
Maintain high customer satisfaction and response time standards
Onboarding
Lead new customer onboarding and implementation
Conduct product training sessions for venue teams
Ensure successful setup of accounts, workflows, and integrations
Guide customers to early wins and product adoption
Qualifications
2+ years of experience as an Events Sales Manager or in hospitality
Strong communication skills, both written and verbal
Comfortable leading video calls and product demos
Highly organized and detail oriented
Experience in SaaS or hospitality technology is a plus
Competitive compensation including meaningful equity you’ll actually be able to use
Medical, vision, and dental with paid premiums for you, cost-sharing for dependents
Flexible PTO & 401(k)
Daily lunches when onsite
Unlimited book budget
Company laptop
Complimentary One Medical membership for you and your family
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will work to provide reasonable accommodations to applicants with physical and mental disabilities.
Skills Required
- 2+ years of experience as an Events Sales Manager or in hospitality
- Strong communication skills, both written and verbal
- Comfortable leading video calls and product demos
- Highly organized and detail oriented
- Experience in SaaS or hospitality technology
What We Do
Easily manage events with the best event management software for independent venues and hospitality groups.
