What you will do
- Own the onboarding experience for new customers — guiding them through deployment, configuration, and adoption of the Sysdig platform.
- Deliver technical enablement sessions (1:1 or group) to help users achieve early value and operational readiness.
- Partner with the Renewals team to provide technical insights during renewal cycles — helping identify adoption blockers, upsell opportunities, and risk indicators.
- Collaborate cross-functionally with Customer Success, Support, and Sales to ensure a seamless customer experience from onboarding to renewal.
- Assist in documentation and playbook creation for onboarding and renewal best practices.
- Shadow and support senior engineers during customer workshops, troubleshooting sessions, and renewal reviews to grow technical depth.
- Capture customer feedback to share with Product and Customer Success teams for continuous improvement
What you will bring with you
- Basic understanding of IT concepts such as cloud platforms, containers, or networking (from coursework, labs, or internships).
- Familiarity with Linux basics and curiosity about Kubernetes.
- Interest in learning scripting, APIs, and automation tools.Awareness of cybersecurity fundamentals (threats, vulnerabilities, compliance).
- Excellent communication and presentation skills — able to simplify technical topics for a range of audiences.
- A customer-first mindset with attention to detail and follow-through.
What we look for
- Passion for helping customers achieve success and measurable outcomes.
- Curiosity about cloud security, observability, and DevOps.
- Exposure to Prometheus, observability, or cloud monitoring tools in school or side projects.
- Team player who thrives in an environment of mentorship and collaboration.
- Eagerness to grow technical depth in Kubernetes, cloud platforms, monitoring, and security.
When you join Sysdig, you can expect:
- Extra days off to prioritize your well-being
- Mental health support for you and your family through the Modern Health app
- Great compensation package
Top Skills
What We Do
Sysdig delivers cloud security the right way with open innovation, agentic AI, and the uncompromising truth of runtime. In a world of black boxes and blind spots, Sysdig helps security and development teams prevent, detect, and respond to threats in the moment.
AI is only as powerful as the signals it receives, and Sysdig Sage™ – the first agentic AI analyst for cloud security – is fueled by the deepest runtime intelligence in the industry. It doesn’t just observe. It reasons and acts with the context, speed, and precision that modern teams need to build and defend innovation in real time. Founded by the creators of Falco and Wireshark, Sysdig is trusted by more than 60% of the Fortune 500 and is built for those who refuse to compromise on security.
Why Work With Us
Sysdig's global expansion is fueled by our dedicated "Sysdiggers," known for collaboration, innovation, & transparency. With a diverse, international presence, we value every voice & are committed to our core values. We prioritize well-being with a top-tier benefits package. Join us to empower our team, thrive, & deliver our best work globally.
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