At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.
Interested in joining us on our journey?
The Customer Onboarding and Pricing Coordinator plays a vital role in delivering a seamless and positive onboarding experience for new customers, while also supporting pricing execution across various sales channels. This position is responsible for guiding customers through the account setup process, providing product and system education, and managing key CRM tasks. In parallel, the role supports the Sales Team by accurately entering, updating, and communicating pricing proposals and quotes. This dual-function role ensures customers are set up for success from day one, fostering satisfaction, retention, and long-term partnerships.PositionCustomer Onboarding & Pricing CoordinatorLocationUSA, Louisville, KYHow You'll Create PossibilitiesKey Responsibilities:
Customer Onboarding
Serve as the primary point of contact for new customers by initiating outreach through phone, email, and virtual meetings.
Guide customers through the onboarding process, including account setup, required documentation, and ordering procedures.
Input sales opportunities and customer inquiries into Salesforce (CRM system).
Connect Direct Property Management customers with pricing and quotes for Replace and Rehab projects.
Grant access and provide training for ordering through CustomerNet.
Respond to onboarding-related questions, providing clear and helpful communication throughout the process.
Monitor and track onboarding progress to ensure timely and successful transitions to active customers.
Conduct follow-ups to assess satisfaction and proactively resolve any concerns.
Maintain detailed records of customer onboarding milestones and communications in CRM.
Collaboration & Continuous Improvement
Coordinate with Sales, Trade Community Architecture (TCA), and Risk teams to address customer-specific needs and ensure a smooth transition.
Support Area Sales Managers (ASMs) by preparing and sharing pricing quote PDFs.
Participate in team meetings and training sessions to stay informed and identify areas for process enhancement.
Collect feedback from customers and collaborate with internal stakeholders to improve onboarding and pricing workflows.
Pricing Support
Accurately enter proposals and quotes into pricing systems on behalf of the Sales Team.
Finalize proposals and convert them into deals once pricing negotiations are complete.
Communicate finalized quote PDFs directly to customers.
Update pricing proposals with model transitions and final production SKUs.
Assist with setting up pricing structures and ties for Single-Family National accounts.
Support Sales Teams in portfolio management activities.
Stay current on evolving pricing tools, including AI-based analytics, to support Regional, Area, and National Account Managers in optimizing pricing strategies.
Required Qualifications:
High School Diploma or GED equivalent.
Minimum of 3 years’ experience in a business, customer service, or sales support environment.
Proven self-starter with a proactive approach and strong organizational skills.
Excellent verbal and written communication abilities, with a professional and customer-centric demeanor.
Strong interpersonal skills with the ability to build rapport across teams and customer organizations.
Ability to multitask, prioritize, and adapt in a fast-paced, evolving environment.
Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint) and multiple web-based platforms.
Demonstrated team player with a flexible schedule to meet business demands.
Internal applicants must be in good standing with regard to performance and attendance, and have manager approval to apply.
Technical Requirements:
Must have a quiet, distraction-free work-from-home environment.
Reliable high-speed internet connection (minimum 30 Mbps download speed via cable or fiber; dial-up, satellite, or hotspots not supported).
Smartphone with Android OS or iPhone required for secure login authentication (not used for calls).
Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.
By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to [email protected]
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What We Do
GE Appliances, a Haier company and Affiliates (GEA), is more than a place to work. We imagine, design and build some of the world's best appliances. Our people strive to improve themselves, the company and the community—building challenging and rewarding careers along the way. We value diversity, teamwork, innovation and lean manufacturing. We work with some of the best people in the world who take pride in our products and thrive on challenges. More than a place to work, it is a place of opportunity, a place to grow and a place to develop your career.
