What You Will Accomplish:
- Implementation Support: Guide customers through successful onboarding and implementation of Eve's solutions, ensuring smooth adoption and time to value
- Customer Training: Develop and deliver comprehensive training programs to help customers effectively utilize Eve's product suite
- Solution Optimization: Work with customers to understand their workflows and configure Eve's solutions to meet their specific needs
- Success Metrics: Track and report on key implementation metrics and customer success indicators
- Cross-functional Collaboration: Partner with sales, product, and engineering teams to ensure customer requirements are met and feedback is incorporated
What We Are Looking For:
- Customer Success Experience: 3+ years experience in customer onboarding, implementation, or success roles
- Technical Aptitude: Strong understanding of SaaS platforms and ability to explain technical concepts to non-technical users
- Communication: Exceptional ability to present clearly and concisely to both business and technical stakeholders
- Problem-Solving: Strong analytical capabilities to design and deliver solutions for customer challenges
- Cross-Functional Collaboration: Skilled at working across teams to drive customer success and desired outcomes
You Will Thrive in This Role If You Have:
- Experience in legal tech, AI, or data-driven enterprise products
- Passion for customer success and building long-term partnerships
- Excellence in project management and organizational skills
- Ability to work in a dynamic, fast-paced environment
- Strong dedication to customer satisfaction and success
Benefits:
- Competitive Salary & Equity
- 401(k) Program & company match
- Health, Dental, Vision and Life Insurance
- Short Term and Long Term Disability
- Commuter Benefits
- Autonomous Work Environment
- In-Office/Home Office Setup Reimbursement
- Flexible Time Off (FTO) + Holidays
- Quarterly Team Gatherings
- In office Perks
Top Skills
What We Do
Eve Legal is pioneering the future of legal technology by focusing on AI-driven solutions that empower plaintiff-side law firms. With a robust platform designed for efficiency and effectiveness, Eve leverages artificial intelligence to streamline case analysis, enhance decision-making, and optimize client outcomes. Our mission centers on providing attorneys with the tools needed to stay competitive and navigate the legal landscape effectively, especially in an era where demands on legal professionals continue to grow.
Eve’s commitment to innovation is evident in their focus on speed, scalability, and reliability. The platform supports legal teams in managing high caseloads with fewer resources, reducing the time spent on routine tasks, and enhancing the ability to focus on high-impact work. Through deep industry insights and a user-centric approach, Eve is setting a new standard in legal tech by combining technical excellence with a nuanced understanding of the plaintiff-side practice needs.
With a core belief in elevating legal practices through visionary tools, Eve is committed to reshaping the way legal professionals serve their clients, improving access to justice, and fostering a more efficient legal ecosystem.
Why Work With Us
You’ll join a high-performing team that thrives on collaboration, grit, and innovation. We value excellence, visionary thinking, and elevation as we tackle ambitious goals. Enjoy a supportive, growth-oriented environment with a robust benefits package, where everyone’s contributions are valued, and real impact in legal tech is made together.
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Eve Legal Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are located at a beautiful office on 3rd Ave in the heart of San Mateo and 2 blocks from Caltrain. Some of our teams are remote while others have a hybrid model of coming into the office 3 days/week and remote 2 days/week.
