What You Will Do
- You'll be the primary point of contact during the onboarding phase, acting as the bridge between client needs and our platform to ensure a seamless implementation experience
- Own and manage the end-to-end onboarding journey, ensuring all projects are delivered within agreed timeline and scope
- Lead onboarding kick-offs, set clear expectations, and align on success metrics, timelines, and deliverables with clients
- Guide clients in understanding how our products and features align with their goals, ensuring a strong foundation for long-term success. Enabling them with the right knowledge, best practices, and use-case guidance
- Coordinate closely with internal teams (engineering or product specialists) to ensure smooth integration and timely resolution of any onboarding-related challenges
- Ensure successful product adoption from day one by proactively identifying risks or delays and driving solutions to keep implementations on track
- Build strong relationships with stakeholders, establishing trust and confidence throughout the process
- Capture client feedback during onboarding and share insights with internal teams to improve access, product experience, and future improvements
What You Will Need
- A university degree in Business, Marketing, IT, or related fields
- 4+ years’ relevant work experience in customer-facing customer success, onboarding specialist, account management, or strategic consulting organisations within Martech or SaaS
- Strong communication skills in both writing and speaking (English & Malay)
- High sense of responsibility and accountability
- A strategic thinker with excellent project management skills
- Customer-oriented and able to establish a robust relationship with the assigned customer base
- A self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption
What We Offer
- Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
- Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
- Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
- Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
- Help build the team you want to work with and enjoy rewarding referral bonuses.
- Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
- From global retreats to team-building activities, expect year-round events that turn into lifelong memories.
Skills Required
- University degree in Business, Marketing, or related fields
- 4+ years' experience in customer success, account management, or consulting within Martech or SaaS
- Strong communication skills in English and Malay
- Strategic thinking and excellent project management skills
- Customer-oriented with robust relationship-building capabilities
Insider One Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Insider One and has not been reviewed or approved by Insider One.
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Fair & Transparent Compensation — Pay sentiment trends generally positive overall, with pay described as competitive in some roles and markets. Recent role-specific ranges and compensation benchmarks suggest market-aligned pay bands in several functions.
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Strong & Reliable Incentives — Bonus structures and performance-linked earnings potential appear to meaningfully increase total compensation, particularly in commercial roles. Variable pay and commission mechanics are portrayed as providing upside when targets are achieved.
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Leave & Time Off Breadth — Time-off policies are described as generous, including an unlimited PTO approach and in some cases additional holiday time. Flexible working hours also contribute to perceived time-off and flexibility value.
Insider One Insights
What We Do
Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search. Insider One provides the ultimate vendor experience, proven in fifteen industries and more than 30 countries for more than a decade, to help teams be first, be focused, and be progressive, redefining what it means to lead in customer engagement. Trusted by 2,000+ customers, including some of the world’s most loved brands like Samsung, L’Oréal, Unilever, Allianz, ING Group, Toyota, Singapore Airlines, and GAP, to accelerate growth, build customer love, and become a market leader. Loved by customers, recognized by analysts, Insider One is the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need, including AI, Customer Data Management, Cross-Channel Journey Orchestration, and Personalization, offering brands unrivaled product excellence within a single consolidated platform. Accolades include: - Leader in the IDC MarketScape: Worldwide AI-Enabled Marketing Platforms for Enterprise Companies 2025 - Leader in the Gartner Magic Quadrant for Personalization Engines, 2025 - #1 Customer Choice: 2025 Gartner Voice of the Customer for Personalization Engines - Leader in the Forrester Wave for Experience Optimization Platforms, Q4 2024 - The Gartner Customers’ Choice for Multichannel Marketing Hubs in 2025 - The #1 G2 Leader in 11 categories, including CDP, Personalization Engines, Mobile Marketing, Customer Journey Analytics, SMS Marketing, WhatsApp Marketing, eCommerce Search, and eCommerce Personalization, with a perfect 100/100 user satisfaction score.
