Qualifications:
- Minimum of 3 years experience in SaaS project management and client onboarding.
- PM qualifications such as Agile, PMP, or Prince2 are a plus.
- Strong communication skills, both written and verbal, with business fluency in English.
- Time and task management skills are essential.
- Proven ability to communicate effectively with both internal and external stakeholders.
- Demonstrated success in delivering projects in a timely and efficient manner.
- Knowledge of Google Tag Manager, Google Product Feed, and Google Analytics is an advantage.
- Understanding of webhooks and API.
- Exposure to and understanding of AI-driven product recommendation tools and algorithms is a plus.
- Experience with other CRM, ERP, or Marketing Automation platforms is an advantage.
Responsibilities:
- Project management of customer onboardings to ensure successful outcomes, accelerating Time to Value and driving customer growth and retention.
- Collaborate with internal technical teams to train customers on using Insider’s platform and features effectively.
- Build credible relationships with stakeholders at all levels, from senior management to end users, to understand their business and technical goals.
- Drive early adoption by setting KPIs and success metrics, ensuring full ROI for clients.
- Advocate for customer business use cases with the product development team.
- Ensure smooth transition to the Customer Success Manager team by documenting client stakeholder roles and hierarchy.
- Continuously enhance the onboarding experience by improving processes and training materials.
- Where needed, tailor 1:1 onsite and remote onboarding sessions to exceed client expectations.
- Establish trust and confidence in Insider's platform, ensuring successful early adoption.
- Coordinate effectively with client agencies and third parties to achieve desired outcomes.
- Ensure the highest quality in deliverables, maintaining client satisfaction and facilitating a seamless post-onboarding transition to the Customer Success & Support teams.
- Collaborate with the development team to ensure custom development meets client expectations and standards.
- Own the project, taking responsibility for successful implementation while working closely with both internal and external stakeholders.
- Facilitate exceptional user-enablement training and workshops to empower clients.
Skills Required
- 3 years experience in SaaS project management and client onboarding
- PM qualifications such as Agile, PMP, or Prince2
- Strong communication skills in English
- Time and task management skills
- Ability to communicate effectively with stakeholders
- Proven track record of project delivery
- Knowledge of Google Tag Manager, Google Product Feed, and Google Analytics
- Understanding of webhooks and API
- Exposure to AI-driven product recommendation tools
- Experience with CRM, ERP, or Marketing Automation
Insider One Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Insider One and has not been reviewed or approved by Insider One.
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Fair & Transparent Compensation — Pay sentiment trends generally positive overall, with pay described as competitive in some roles and markets. Recent role-specific ranges and compensation benchmarks suggest market-aligned pay bands in several functions.
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Strong & Reliable Incentives — Bonus structures and performance-linked earnings potential appear to meaningfully increase total compensation, particularly in commercial roles. Variable pay and commission mechanics are portrayed as providing upside when targets are achieved.
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Leave & Time Off Breadth — Time-off policies are described as generous, including an unlimited PTO approach and in some cases additional holiday time. Flexible working hours also contribute to perceived time-off and flexibility value.
Insider One Insights
What We Do
Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search. Insider One provides the ultimate vendor experience, proven in fifteen industries and more than 30 countries for more than a decade, to help teams be first, be focused, and be progressive, redefining what it means to lead in customer engagement. Trusted by 2,000+ customers, including some of the world’s most loved brands like Samsung, L’Oréal, Unilever, Allianz, ING Group, Toyota, Singapore Airlines, and GAP, to accelerate growth, build customer love, and become a market leader. Loved by customers, recognized by analysts, Insider One is the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need, including AI, Customer Data Management, Cross-Channel Journey Orchestration, and Personalization, offering brands unrivaled product excellence within a single consolidated platform. Accolades include: - Leader in the IDC MarketScape: Worldwide AI-Enabled Marketing Platforms for Enterprise Companies 2025 - Leader in the Gartner Magic Quadrant for Personalization Engines, 2025 - #1 Customer Choice: 2025 Gartner Voice of the Customer for Personalization Engines - Leader in the Forrester Wave for Experience Optimization Platforms, Q4 2024 - The Gartner Customers’ Choice for Multichannel Marketing Hubs in 2025 - The #1 G2 Leader in 11 categories, including CDP, Personalization Engines, Mobile Marketing, Customer Journey Analytics, SMS Marketing, WhatsApp Marketing, eCommerce Search, and eCommerce Personalization, with a perfect 100/100 user satisfaction score.
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