Job Description

Customer Onboarding Leader

Wilmington, Delaware

Monday-Friday, 8:00am-5:00pm

Hybrid

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The Customer Onboarding Leader will oversee the Client Solutions Team, which plays a critical role in supporting a variety of requests from our global customers, both internal and external, while also analyzing requests to identify opportunities for training, efficiency, and collaboration. The Customer Onboarding Leader role will include the implementation of a brand-new team inclusive of hiring, workflow planning, vision setting, and more!

Some of the things you'll be responsible for:

• Lead the global Client Solutions Team, driving consistent results supporting our clients' administrative needs
• Support the Client Solutions Team as a subject matter expert for account setup and configuration
• Review onboardings, projects, account restructure requests, and client training, to ensure Digital Brand Services and the Client Solutions Team has delivered on clients' expectations
• Own and drive forward the Digital Brand Services incident management program
• Partner with internal teams to address opportunities, update processes and develop training
• Work independently to develop and execute projects and make decisions based on business and customer needs
• Set timelines for deliverables and hold DBS Leaders and project stakeholders accountable to meeting those agreed timelines
• Provide regular project updates to Service Leadership, including presentations and written summaries

What technical skills, experience, and qualifications do you need?

• Five (5) years of leadership experience preferred
• A passion for delivering exceptional customer service
• An analytical mindset with an ability to seek to understand, to make recommendations and decisions, and to problem-solve
• A demonstrated ability to lead others towards a common goal, setting a standard of accountability within the team, while also supporting individual's needs and development
• Strong proficiency in Microsoft Office, including demonstrated advanced Excel skills (pivot tables, complex formulas, etc.)
• Previous experience facilitating productive meetings, defining agendas, and working with attendees to ensure progress is made
• Proven ability to organize and manage a project independently, driving it forward to completion
• Strong negotiation, listening, and communication skills, both verbal and written
• Experience communicating effectively with technical staff, non-technical staff, teammates, and all levels of leadership
• Exceptional attention to detail
• Ability to multi-task, prioritize, adapt, and deliver results in a deadline driven environment

#LI - CS1

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

CSC is committed to creating a diverse and growth-oriented environment where everyone is valued and respected. CSC offers challenging career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC takes pride in finding and qualifying people through an internal sourcing model. We encourage candidates to apply directly to our website and not through third party sources. CSC only accepts resumes from employment agencies who are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications

About the Team

At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.

CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.

• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

• Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.

• CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.

• Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.