3E

Customer Solutions Analyst

Reposted 5 Days Ago

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Sofia, Sofia-grad

Hybrid

Senior level

Software

The Role

Manage onboarding for enterprise customers, ensuring timely and effective implementations. Lead a team, refine processes, and advocate for customer needs.

Summary Generated by Built In

About 3E:

We are a mission-driven company with the purpose to enable a safer, more sustainable world!

3E provides a comprehensive suite of data, analytics, and software solutions for enabling and improving workplace & chemical safety, product stewardship, supply chain management and sustainability. With over 35 years of experience, and 15 locations across North America, Europe, and Asia, 3E helps more than 5,000 customers in various sectors to achieve safety, sustainability, and speed to market.

Are you ready to shape the future? Come join us!

About the Role:

The Customer Solutions Analyst plays a critical role in executing and optimizing large-scale supplier outreach campaigns and managed data collection initiatives on behalf of 3E customers. These campaigns are core to helping our customers meet regulatory, sustainability, and product compliance goals by collecting accurate data from their supplier ecosystems.

This role bridges technical understanding, regulatory awareness, and strong project execution. You will work closely with customers to align campaign strategy to desired business outcomes, define data requirements, and translate those into executable workflows using 3E tools and systems. They also build and manage relationships with suppliers to maximize participation and data quality.

The ideal candidate is equal parts project manager, business analyst, and relationship builder, with a strong grasp of compliance drivers and supplier dynamics.

What You'll Do

Lead the planning and execution of supplier outreach campaigns and managed data collection programs.
Translate customer objectives and regulatory requirements into actionable campaign plans and workflows.
Define data needs, timelines, and success criteria in collaboration with customers and internal stakeholders.
Ensure effective handoffs from sales and implementation, and set clear expectations with customers early in the engagement.
Understand the customer’s product, compliance, or sustainability goals and ensure delivery aligns with those outcomes.
Develop and execute strategies to increase supplier response rates and improve data accuracy.
Serve as a point of contact for suppliers during active campaigns, troubleshooting issues and maintaining engagement.

What Makes You A Great Fit

3–5 years of experience in roles such as business analyst, project manager, client delivery lead, or supplier engagement specialist, ideally in a SaaS or compliance-oriented environment.
Proven ability to translate complex customer goals into structured execution plans.
Self-starter mindset with the ability to manage ambiguity and drive results independently.
Professional Proficiency in English to effectively communicate with a global customer base
Travel required for onsite meetings with customers and internal meetings as needed
Experience with onboarding in compliance, environmental health & safety, or sustainability-focused platforms. (Desired)

Disclosures:

3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation please send an email to [email protected]

Visit us at https://www.3eco.com/

Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event 3E hires the candidate because of the referral or through other means.

Top Skills

SaaS

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The Company

HQ: Carlsbad, California

675 Employees

Year Founded: 1988

What We Do

Delivering intelligent compliance solutions that empower companies to reduce risk, drive continuous improvement, and create new growth opportunities. For over 30 years, 3E has provided clients with the expertise, content, live 24-7-365 environmental health and safety (EHS) support and award winning solutions required to increase chemical and workplace safety, improve product safety and stewardship, strengthen supply chain stewardship, and optimize research and development decision support.

We are deeply committed to serving our more than 5,000 customers worldwide, including nine of the world’s top ten chemical manufacturers, eight of the world’s top ten retailers, and seven of the world’s top ten pharmaceutical companies. Global locations include our corporate headquarters in Carlsbad, California, along with offices in Beijing, China; Bethesda, Maryland; Canton, Ohio; Copenhagen, Denmark; Frankfurt, Germany; Markdorf, Germany; Montreal, Quebec; Siegen, Germany; Sofia, Bulgaria; and Tokyo, Japan.

Visit us at www.3Eco.com.