We are seeking a Customer Master Data Specialist with the following experience to perform the following duties.
Establishing and Maintaining Customer Master Data:
Responsible for establishing address codes for direct and indirect customers within the order to cash and reporting system per standard operating procedures.
Responsible for all ongoing maintenance (changes and deletions) of established accounts within order to cash per standard operating procedures, ensuring the accuracy and integrity of all customer information.
Maintain proactive role in investigating licensing and financial responsibility status of parties listed on existing customer accounts. Contact customers to update registration information as needed for state, DEA, and veterinary licenses.
Ensure financial information including but not limited to tax, tax exemption status, credit card and bank data is up to date and accurate on new and existing customer accounts.
Deliver first line customer support through phone, email & SalesForce.com, providing a personalized customer experience through easy, efficient, and enthusiastic interactions that allow our customers to accomplish their goals.
Manage multiple tasks simultaneously in a fast paced, high-volume environment, with minimal supervision and high attention to detail.
Provide superior customer service and remaining solution-driven with all customers.
Recommend, investigate, design, and implement new procedural solutions to improve any operational areas of focus.
Demonstrate Zoetis leader behaviors and act as a team player in support of all operational responsibilities.
·Primary contact for operational tasks including but not limited to responding to daily email requests, creating payment terms, licensing, and running SAP audits checks.
Assure schedule drugs order activities are in compliance with DEA regulations. Release DEA and conditionally licensed state hold orders once all guidelines have been met and documented.
Assist with all Master Data audits as needed.
Assist in creating and maintaining Operational Guides & Documentation to initiate procedures for all ECC and GTS requirements.
Document and communicate business process changes to stakeholders and vendors.
Assist in cross functional projects including integrations, acquisitions, and business transformation projects for both direct and indirect customers.
·Participate in meetings with ZTD to review pending enhancements to the
Customer Master Data tools:
Coordinate testing with ZTD for SAP enhancements, UAT for fixes, and data validation for mass uploads.
Education and Experience:
Associate degree required, bachelor's degree preferred.
Minimum of 2 years' Customer Service experience.
Technical Skills:
Shift specifically 8:30-5, with ability to work between 8:30-7:00 EST.
Knowledge and experience with SAP order to cash system functionality preferred.
Audit support experience preferred.
Proficient in Microsoft Office suite (Outlook, Excel, Word).
Phone system and Internet applications expertise (SalesForce.com preferred).
Analytical and organizational skills, along with attention to detail and a high degree of accuracy.
Verbal and written communication skills ability to speak and present customer master specific information to a wide audience, established understanding of internal and external applications.
Problem-solving skills.
Possess a positive, outgoing, `Delight the Customer' attitude in all interactions.
Ability to work both in a team environment and independently.
The U.S. base salary range for this full-time position is $54,000 to $78,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
This position is also eligible for short-term incentive compensation.
In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation.
Visit zoetisbenefits.com to learn more.
Full time
Regular
Colleague
Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.
Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.
Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at [email protected] to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.
Skills Required
- Associate degree
- Bachelor's degree
- Minimum of 2 years of customer service experience
- Ability to work the 8:30 a.m. to 5:00 p.m. shift and between 8:30 a.m. and 7:00 p.m. Eastern Time
- Knowledge and experience with SAP order-to-cash system functionality
- Audit support experience
- Proficiency in Microsoft Office, Outlook, Excel, and Word
- Expertise with phone systems and internet applications; Salesforce.com preferred
- Analytical, organizational, problem-solving, verbal, and written communication skills
- High attention to detail and accuracy
- Ability to work independently and in a team environment
Zoetis Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zoetis Inc. and has not been reviewed or approved by Zoetis Inc..
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Leave & Time Off Breadth — Leave is positioned as a standout part of the package, with generous vacation time frequently highlighted as “above and beyond” and in some cases described as starting around four weeks. Paid holidays, sick leave, and additional time-off provisions contribute to a broadly attractive time-off offering.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, and vision alongside life and disability protections. Wellbeing supports such as mental-health resources and an Employee Assistance Program are also included as part of the health-related offering.
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Retirement Support — Retirement benefits are portrayed as robust, centered on a 401(k) savings plan with employer support and references to profit sharing/defined contribution elements in some descriptions. Stock-related programs are also mentioned as potential components of longer-term financial security.
Zoetis Inc. Insights
What We Do
As the world’s leading animal health company, we are driven by a singular purpose: to nurture our world and humankind by advancing care for animals. After 70 years innovating ways to predict, prevent, detect, and treat animal illness, we continue to stand by those raising and caring for animals worldwide - from livestock farmers to veterinarians and pet owners. The company’s leading portfolio and pipeline of medicines, vaccines, diagnostics, and technologies make a difference in over 100 countries. A Fortune 500 company, we generated revenue of $7.8 billion in 2021 with ~12,100 employees. For more, visit www.zoetis.com.
