Join us as a Customer & Markets Insight Manager
If you’re a strategic thinker with a passion for insight, this could be your ideal role
You’ll inspire colleagues and stakeholders to make good decisions based on your insight briefs and stories
Joining a forward-thinking and influential team, you can expect great visibility for you and your work
As a Customer & Markets Insight Manager, you’ll sit within the product organisation, translating customer and market insight into actionable inputs that shape product strategy and proposition development. Your work will ensure customer insight directly informs product decisions and drives customer-led growth.
Day to day, you’ll be:
Delivering multi-source actionable insight
Synthesising customer, behavioural and market insight to inform product priorities and roadmap decisions
Identifying growth opportunities through customer needs, behaviours and unmet demand
Shaping and challenging product problem statements using customer insight and behavioural understanding
Engaging with external practitioners to make sure we remain up to date with the latest techniques
We’ll be looking for you to have experience of market research or customer insight on either the client or agency side. You’ll have the ability to focus on insight programmes to match business priorities across multiple brands, and will have experience of managing qualitative and quantitative research studies.
Along with this, you’ll need:
Experience applying customer and behavioural insight within product, digital or proposition development environments
Ability to link insight to measurable customer and business outcomes
An understanding of external regulations and their impact on the customer and marketing strategy
Excellent communication skills, both verbally and in writing
Strong influencing skills and the ability to build strong relationships with colleagues at all levels
The ability to deliver multiple projects on time and in budget
Hours
35Job Posting Closing Date:
21/06/2026Ways of Working:HybridNatWest Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NatWest Group and has not been reviewed or approved by NatWest Group.
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Flexible Benefits — A flexible ValueAccount structure with pension and benefit funding allows tailoring of health, protection, lifestyle, and savings options, with unused amounts typically paid as cash. This flexibility supports personalisation of coverage, particularly in Great Britain where the framework is most detailed.
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Retirement Support — Employer-funded pension contributions are provided on top of salary in Great Britain, alongside automatic retirement enrollment and share/save programs. This creates structured long‑term wealth support as part of total reward.
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Parental & Family Support — UK policies outline extended maternity, adoption and equal partner leave on full pay with a phased return, plus paid neonatal care leave. These provisions are positioned as market‑leading and complement broader flexibility resources.
NatWest Group Insights
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What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
