Customer Marketing Specialist

Are you passionate about crafting powerful customer stories, amplifying the customer voice, and driving brand loyalty? We're looking for an ambitious and customer-centric marketer to join our team and play a key role in our customer advocacy, retention, and growth efforts. You'll be responsible for creating and executing impactful marketing programs that drive engagement, enhance product adoption, and foster community. You'll collaborate closely with cross-functional teams to build strong customer relationships, gather actionable insights, and develop targeted campaigns that support the sales cycle and strengthen our brand.
Who is BigTime?
We've proudly been featured on Inc's 500 Fastest Growing Companies in America for 4 years in a row. BigTime Software is the engine behind the greatest consulting firms on the planet, delivering back-office time/budgeting and invoicing to over 2,500 firms worldwide and tracking over $4 billion in billable time each year. Our flagship product is a SaaS-based system that is custom-built for the professional services industry.
BigTime is a PE-backed company, headquartered out of Chicago, with offices in Chicago, Boston, Phoenix and most recently, expanding internationally. We've proudly been named on Crain's "Best Places to Work" three years in a row -- if you're motivated to join a hyper growth organization, we're eager to talk to you.

What We Offer:

• Competitive salary and a quarterly bonus.
• Company pays 100% of benefits, including medical, dental, vision, disability and life insurance.
• 401k with generous company match.
• Paid Parental Leave
• Hybrid work schedule - In office 3 times a week.
• Generous time off and paid company holidays.
• Fresh fruit, snacks, cold brew coffee/tea, soda and sparkling water.
• Company provided latest technology & software tools.
• Chicago & Boston office offer onsite gym.

What you'll be accountable for:

• Customer Advocacy & Retention: Execute marketing programs focused on customer advocacy, retention, and growth.
• Customer References : Manage a customer advocacy program, producing reviews, testimonials, and case studies to support the sales cycle.
• Targeted Campaigns : Run segmentation, targeted campaigns, and lead generation, collaborating with the Content team on advocacy and case studies.
• Enablement Materials : Create customer enablement resources to boost product adoption and engagement.
• Community Engagement : Strengthen customer relationships and foster community engagement to amplify the voice of the customer.
• Campaign Management : Oversee campaigns in 6sense, HubSpot, and Salesforce, analyzing metrics to refine strategies.
• Industry Knowledge : Conduct research to expand category expertise and inform brand strategy.
• Be onsite at our downtown Chicago office (near Union Station) 3 times per week.

In order to be successful in this role, we need someone who has:

• 2+ years experience in a B2B marketing (Brand, Customer, Product).
• Deep understanding of customer experience, living by the "delight the customer" mentality.
• Will join our Chicago office 3 days a week.
• KPI and results driven, leveraging data to make decisions
• Strong understanding of customer pain points & needs, with the ability to create and cater meaningful messaging & positioning
• Ability to work independently while being a genuine team player
• Exceptional written and verbal communication and interpersonal skills
• Organized, self-motivated and know when to seek guidance
• Ability to lead projects with cross-functional team collaboration
• Comfortable working in a fast-paced environment where strategies or campaigns can quickly shift as business needs warrant.

Base Salary: $70,000 - $80,000, for candidates based in Chicago, IL
The expected base salary for this position ranges from $70,000 - $80,000 annually. The actual base salary will be determined on an individualized basis taking into account a wide range of factors including, but not limited to, relevant skills, experience, education, and, where applicable, licenses or certifications held. In addition to base salary and a competitive benefits package, this position may be eligible for additional types of compensation such as commission or bonuses.
Applicants must be authorized to work in the U.S. BigTime Software, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.