Search the 7 jobs at BigTime Software, Inc.

As a Technical Support Specialist, you'll handle incoming support requests from customers via live chat, email, and phone. You'll educate, train, and onboard users on BigTime's features while troubleshooting issues and collaborating with the product team on enhancements, contributing to customer satisfaction.

As an Escalation Support Software Engineer, you'll address and resolve complex customer product issues, assist with coding for escalated cases, develop troubleshooting tools, and mentor other support engineers. Collaboration with engineering teams is key to ensuring timely resolutions and maintaining a positive customer experience.

As a Technical Support Specialist, you will handle support requests through multiple channels, educate clients on product use, document technical issues, and assist in product enhancements, all while contributing to customer satisfaction and team KPIs.

The Account Executive at BigTime Software will work closely with prospective customers to assess their business and technical needs, provide customized product demonstrations, and build a strong sales pipeline to meet quotas. They will use Salesforce.com to document activities and stay informed on industry developments.

The Director of Product Marketing will lead a team to create go-to-market strategies, enhance customer engagement, and drive growth through effective product positioning and messaging. This role involves collaboration with various departments, developing pricing strategies, and establishing a customer advocacy program.

The Senior Product Marketing Specialist will lead growth initiatives, managing cross-sell and upsell strategies while collaborating with various teams. Responsibilities include optimizing campaigns, crafting customer-centered content, and gathering customer insights to enhance product positioning and brand differentiation.

As a Customer Marketing Specialist, you will create impactful marketing programs focused on customer advocacy and retention, manage customer references, run targeted campaigns, create enablement materials, strengthen community engagement, and oversee campaigns in marketing tools while analyzing metrics.