Zero Networks is scaling fast, and we’re looking for a Customer Marketing Manager to turn our customers into our strongest advocates. This role will lead customer advocacy, build engagement programs, and amplify customer voices across every channel. The good news? Our customers love us—you just have to help them tell the story.
You’ll act as the bridge between our customers and the market: creating compelling stories, driving reviews, running surveys, and showcasing customer impact in campaigns, to press/analysts and for sales enablement. This is a key role—our customers are our superpower—and you’ll make sure prospects know that and put competitors on notice.
Reporting into Brand & Product Marketing, you’ll partner closely with Customer Engineering/Success and Product Management to surface proof points and insights and collaborate across the business to maximize the visibility of customer success.
3–5 years in customer marketing, customer advocacy, or related B2B marketing roles (cybersecurity or enterprise SaaS strongly preferred).
· Proven experience running CSAT and/or NPS programs, with the ability to analyze results and drive action.
· Exceptional storytelling and writing ability — skilled at interviewing customers, extracting meaningful datapoints, and producing clear, credible, and compelling content in a range of formats.
· Experience managing review programs (Gartner Peer Insights, G2, PeerSpot).
· Demonstrated ability to work cross-functionally across Marketing, Customer Success, and Product.
· Familiarity with customer marketing tools is a plus.
· Highly organized, proactive, and comfortable in a fast-paced, high-growth environment.
Top Skills
What We Do
Zero Networks fixes the root cause of most successful cyberattacks - overly open networks and excessive logon permissions - with a simple, fully automated platform for zero trust segmentation and remote access. Zero Networks learns and automatically restricts network and user access to what's strictly essential, leveraging multi-factor authentication to stop attacks from spreading.
