What You will do:
- Customer Storytelling & Evidence: Partner with Pigment's customers and internal teams to identify, create, guide through approvals, and share high-fidelity case studies, testimonials, and video stories — a core way we celebrate and showcase our customers' success across Sales and Marketing.
Customer Storytelling & Evidence: Partner with Pigment's customers and internal teams to identify, create, guide through approvals, and share high-fidelity case studies, testimonials, and video stories — a core way we celebrate and showcase our customers' success across Sales and Marketing
Flagship Partnerships: Nurture relationships with strategically important customers, building the trust and internal alignment it takes to earn the honor of telling their story publicly
Public Speaking Alignment: Identify and invite customer speakers for events and webinars, matching the right customer voice to the right stage
External Visibility: Connect enthusiastic customers with opportunities for PR and social amplification, analyst surveys, and peer review sites (e.g. G2) — and, where relevant, help cultivate Pigment's presence within extended communities (finance professionals, AI/data practitioners) beyond our customer base, surfacing new stories and voices along the way
Systems of Record: Keep a thoughtful, living record of who we've worked with and how — so customers aren't over-approached twice for the same ask, and every relationship is handled with the care and memory it deserves — including managing the internal AI tools that help surface the right customer story to our sales teams just when they need it most
Metrics & Reporting: Support customer marketing metrics and reporting, translating story output into a clear read on reach and impact for internal stakeholders
Customer Recognition: Make sure every customer who shares their story is properly thanked and celebrated — through visibility for their own brand and team, invitations to exclusive Pigment moments, and public recognition that reflects genuinely well on them
Sales Reference Ownership**: Help drive the sales reference process — fulfilling requests thoughtfully, keeping Salesforce and other tools running smoothly for self-service, and making sure every customer who says yes is matched to the right opportunity, recognized for their time, and not over-asked
Who You Are:
Experience in customer marketing, case studies, or advocacy content within B2B tech — or comparable storytelling experience in PR, comms, or content marketing — with a track record of turning genuine relationships into public celebrations of success
Incredible relationship skills — a natural connector of people and details, equally comfortable in a CSM's inbox, a VP's calendar, and a customer's legal/comms review
Exceptional written and verbal communication, with the judgment to hold a conversation at any level, from end users to C-suite
Tool-savvy and genuinely interested in scaling your own workflow with AI-assisted tools (Claude, Notion, Deeto, Salesforce, and similar)
Patient and strategic — able to nurture a meaningful relationship with an important customer over time, and know when to pause and protect that relationship above all else
A focused storyteller with a strong point of view on what makes a story land, and the discipline to prioritize the few stories that matter most
A great team member who brings energy to a small, fast-moving function and treats every customer interaction as a chance to build trust and celebrate what they've accomplished
How You'll Work Across The Org:
Partner with Sales: Align existing customers with the opportunities teams are working through via 1:1 and 1:many reference discussions, while supplying the public stories, internal-only proof points, and customer voice they need at the right stage of a sales conversation. Flag when it's time to nurture new advocates.
Partner with CX: Work with Customer Success as trusted partners and scouts — building a warm relationship with the right advocate before any conversation about sharing their story
Partner with Customer Community: You'll sit alongside the Community team, so customer stories and community moments naturally reinforce each other, giving customers more ways to connect with Pigment and with each other.
Partner with Corporate Comms, PR & Analyst Relations: Nurture a community of customers ready for media moments, analyst surveys, and peer review campaigns, so we're never relying on a single personal contact
Partner with Product: Feed customer story themes and roadmap-relevant feedback back to Product, and cultivate advocate relationships aligned to where the roadmap is heading
What we offer:
Competitive compensation package
Stock options to ensure you have a stake in Pigment’s growth
Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones
Generous time off and flexible working hours
Access to high-end equipment and tools to support your work
Remote-friendly environment and global team-wide offsites
How we work:
Thrive Together: We can only win as a team—act like founders and do right by our peers, customers, partners, and planet.
Never Settle: We aim to be the best by delivering with rigor and ambition every day.
Go For It: We’re biased toward action—every step fuels learning and brings us closer to our mission.
Be Real, Be Humble: We value feedback, empathy, and openness as we grow and solve complex challenges.
Champion Our Customers: We lead with empathy, simplify complexity, and make customers heroes in their organizations.
Skills Required
- Experience in customer marketing, case studies, or advocacy content within B2B tech or comparable storytelling experience in PR, comms, or content marketing
- Exceptional written and verbal communication, able to engage end users through C-suite and legal/comms reviewers
- Incredible relationship skills; comfortable working with customer success, sales, and executive stakeholders
- Tool-savvy and interested in scaling workflow with AI-assisted tools (examples: Claude, Notion, Deeto, Salesforce)
- Ability to nurture long-term customer relationships, exercise judgment to protect and prioritize relationships
- Focused storyteller with strong judgment on which stories to prioritize and discipline to execute
- Team player who brings energy to a small, fast-moving function and celebrates customer contributions
- Experience managing customer reference processes, Salesforce or similar systems, and metrics/reporting for customer marketing
What We Do
In a world moving at an incredibly fast pace, businesses have grown accustomed to change. Transforming their business model, pivoting their strategy, rethinking their go-to-market, the list goes on. To enable these changes, they have also had to rethink the way they work. Breaking down silos isn’t a best practice anymore. It’s a given. And yet, when it comes to planning, little has changed. In fact, planning tools work the exact opposite way, reinforcing data and people silos, and preventing teams from working together toward their common goals. As a result, planning is usually seen as a dreadful process. But the truth is, planning drives strategy. It’s high time we serve it with the right tools. Pigment is the business planning platform for fast-growing companies. Our mission is to help companies make better, faster decisions in a changing world, and drive revenue growth. At Pigment we believe that: ✅ Real-time data informs better outcomes. Trim your sail, and make the best use of current winds. ✅ Reporting should be accurate, quick, and insightful. ✅ Planning should be simple, smooth, and delightful. ✅ Less time should be spent on data crunching, more time on bringing insights to the business. ✅ Collaboration should be at the heart of any planning process, so your organization works as one. Book your demo today ? https://www.gopigment.com/contact We’re hiring! Check out our offers: https://jobs.lever.co/pigment
