The Role
Lead and grow Glean's customer community (the Gleaniverse) by designing and running engagement programs, managing community channels and customer emails, creating playbooks and toolkits, building feedback loops into Product and GTM teams, partnering cross-functionally, and tracking community health metrics to drive product adoption, peer learning, retention, and advocacy.
Summary Generated by Built In
About Glean:
Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.
At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.
Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.
If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.
About the Role:
Glean is seeking a Customer Marketing Lead, Community to build, grow, and humanize our customer community, the Gleaniverse. In this role, you will own the day-to-day experience of our admins, champions, and power users across our community channels and customer email comms, turning them into an engaged network that drives product adoption, peer-to-peer learning, and customer advocacy. You’ll design and run programs that connect customers to each other and to Glean, create clear feedback loops into Product and Marketing, and make our community a strategic engine for retention and growth. This is a highly cross-functional, visible role for someone who loves working with customers and bringing structure to a fast-growing, AI-first environment.
You will:
- Own the day-to-day customer engagement strategy for the Gleaniverse, including programming, content, and moderation that keeps admins and power users active, informed, and connected.
- Design and run community programs (office hours, webinars, cohort sessions, spotlights, AMAs) that help customers discover new use cases, deepen product expertise, and accelerate adoption.
- Partner closely with Customer Success, Product Marketing, and Support to translate roadmap updates, launches, and best practices into clear customer email communications, community posts, and scalable enablement.
- Create and maintain community playbooks, guidelines, and an internal “community toolkit” so Sales, CS, and Marketing can easily plug into community programs and request campaigns or announcements.
- Build feedback loops from the community into Product and GTM teams, turning questions, feature requests, and success stories into inputs for roadmap, content, and customer marketing.
- Define and track core community health metrics (membership, user engagement, program participation, impact on adoption) and use these insights to refine programming and prove business impact over time.
- 8+ years of experience in community management, customer comms, customer experience, or a closely related role in B2B SaaS, preferably with ownership of a customer or admin community.
- Strong program builder who can design, launch, and iterate on customer engagement programs, events, and customer communications, balancing strategy with hands-on execution in a fast-paced environment.
- Exceptional written and verbal communicator, comfortable drafting clear, on-brand copy, presenting to customer audiences, and engaging confidently with both end users and executive stakeholders.
- Highly organized and detail-oriented, able to manage multiple programs, calendars, and stakeholder needs while maintaining a consistent, high-quality community experience.
- Collaborative and customer-obsessed, with a track record of working cross-functionally with Marketing, Product, Customer Success, and Support teams to deliver shared outcomes.
- Comfortable learning and championing AI products; you’re curious about how customers use AI at work and excited to translate their stories and workflows into community programs.
- Basic comfort with analytics to monitor and report on performance.
- Experience with Gradual and Sendgrid preferred
- This role is hybrid (4 days a week in our Mountain View or San Francisco office)
The standard base salary range for this position is $160,000- $215,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.
We’re committed to building and sustaining a diverse, inclusive workplace. We strive to attract and retain people with a wide range of backgrounds, experiences, and perspectives, and we do not discriminate on the basis of gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
#LI-HYBRID
AI-First Mindset at Glean:
At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required.
Global Data Privacy Notice for Job Candidates and Applicants:
Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement.
By clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement, and I agree to the terms.
Skills Required
- 8+ years experience in community management, customer communications, customer experience, or a closely related role in B2B SaaS, preferably with ownership of a customer or admin community.
- Proven ability to design, launch, and iterate community engagement programs, events, and communications.
- Exceptional written and verbal communication skills; comfortable drafting on-brand copy, presenting to customer audiences, and engaging with end users and executives.
- Highly organized and detail-oriented; ability to manage multiple programs, calendars, and stakeholder needs.
- Track record of cross-functional collaboration with Marketing, Product, Customer Success, and Support to deliver shared outcomes.
- Comfortable learning and advocating for AI products and translating customer AI workflows into community programs.
- Basic comfort with analytics to monitor and report on community performance and impact.
- Experience with Gradual and Sendgrid.
Glean Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Glean and has not been reviewed or approved by Glean.
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Healthcare Strength — Healthcare coverage includes employer-provided medical, dental, and vision across U.S. roles. Descriptions of benefits and third‑party listings characterize core health offerings as solid.
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Equity Value & Accessibility — Equity is widely offered via stock options and highlighted as a core part of total rewards. Engineering packages are portrayed as particularly competitive when equity value is considered.
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Leave & Time Off Breadth — Time off includes flexible PTO and a company‑wide winter break. Parental leave is described as generous in public listings, though specifics are not consistently published.
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The Company
What We Do
Glean searches across all your company’s apps to help you find exactly what you need and discover the things you should know. 🔍 AI-powered workplace search. 💡 Personalized results and knowledge discovery. ⚡ Easy to use, ready to go— right out of the box.
