Customer Marketing Engineer

Profound is on a mission to help companies understand and control their AI presence. The Customer Marketing Engineer is a technical, customer-facing role that works closely with the Engagement and Account Management teams to automate marketing workflows. This role partners with customers to design, configure, implement, and optimize complex workflow solutions using Profound’s platform, and then helps elevate those solutions into reusable assets for broader customer impact.

• Engage directly with customers to design and deploy tailored workflows using Profound’s Workflows product

• Translate business objectives into technically sound workflow architectures involving Workflow UI, SQL, Python, APIs, and integrations

• Build, test, and optimize data-driven workflow configurations that accelerate customer outcomes and adoption

• Create technical assets including building blocks, use case examples, solution patterns, and best practices to help customers and internal teams scale

• Lead technical workshops, onboarding sessions, and deep-dive presentations with customers to ensure high-touch success

• Identify opportunities to boost product adoption through creative technical solutions and workflow innovations

• Transform technical customer achievements into reusable templates, playbooks, and promotional assets

• Collaborate closely with Product, Engineering, Sales, and Customer Success teams to align roadmap priorities with what strategic customers are building

• Serve as a technical voice for customers internally by sharing insights, requirements, and patterns that shape product evolution

• 3 or more years in customer-facing roles blending engineering and solution delivery, such as solutions engineering, customer engineering, or forward deployed engineering

• Strong hands-on experience with workflow and automation tools like Profound Workflows, with extensive experience using Profound as a strong plus

• Comfortable with APIs, SQL, Python, data integration patterns, automation workflows, and troubleshooting technical implementations

• Ability to translate complex technical workflows into clear narratives for both technical and non-technical audiences

• Enjoy solving problems in partnership with customers and turning their successes into winning stories

• Thrive working across product, success, sales, and marketing teams to drive impact

• Familiarity with writing public-facing technical content, demos, or developer documentation

• Prior experience working with enterprise customers and strategic account engagement

• Experience or strong interest in the marketing technology stack and integrations

This is an on-site role based in our Union Square, NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.

For this role, the expected base salary range is $140,000 to $200,000. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.