Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.
Overview
Great customer marketing doesn't happen by accident; it happens because someone is holding all the threads together. As our Customer Marketing Coordinator / Specialist, you are the operational backbone of our customer marketing and advocacy programs. From coordinating webinars and keeping our database clean to routing content approvals and keeping programs running on schedule, you're the person who makes sure nothing slips. If you're organized, proactive, detail-obsessed, and ready to grow your career in customer marketing, we want to hear from you.
A Day in the Life
- Support the execution and logistics of customer marketing programs across advocacy, communications, and community initiatives, keeping projects on track, on time, and on budget.
- Own end-to-end coordination of customer webinars: platform setup, speaker logistics, run-of-show, dry runs, attendee communications, and post-event follow-up.
- Maintain database hygiene across customer marketing platforms, ensuring contact records, advocate profiles, reference statuses, and program activity are accurate and up to date.
- Support reporting and analytics for customer marketing programs, pulling data, building dashboards, and delivering regular updates on program performance and pipeline influence to the team.
- Manage content routing and approvals workflows, ensuring case studies, testimonials, and customer-facing materials move efficiently through review cycles and reach the finish line.
- Provide operational support across the advocacy and community program portfolio, coordinating logistics for advisory board meetings, speaker programs, VIP events, Momentum activations, and customer hub activities.
- Serve as a key point of coordination between Customer Marketing and cross-functional partners including Customer Success, Sales, Events, and Marketing Operations.
- Identify process gaps and proactively suggest improvements that make the team more efficient, consistent, and scalable.
What You Bring
- 2+ years of experience in marketing, customer success operations, event coordination, or a similar role. B2B or enterprise technology experience a plus.
- Exceptional organizational skills and an eye for detail. You catch what others miss and follow through without being asked twice.
- Experience coordinating webinars or virtual events, including platform management.
- Comfort working with CRM and marketing platforms (Salesforce, Marketo, or similar) for data management and reporting.
- Strong communication skills, written and verbal, with the ability to work effectively across teams and with external customer contacts.
- A proactive, can-do mindset: you don't wait to be told what needs fixing, and you bring solutions alongside problems.
- Ability to manage multiple workstreams and shifting priorities in a fast-paced environment without losing your cool.
- Eagerness to grow your customer marketing career. This role is a launchpad for someone ready to develop deep expertise in advocacy, community, and customer storytelling.
Why Join Manhattan?
· Competitive Rewards: Market-leading pay, comprehensive health coverage, and a 401(k) with 50% match up to 6% from day one.
· Career Growth: Access Global Path, our structured development program with global opportunities, free LinkedIn Learning, and mentorship.
· Inclusive Culture: Join a diverse team and Employee Connection Groups like Multicultural Network, LGBTQ+ Alliance, Women’s Initiative Network, and MA Mamas.
· Flexibility & Balance: Hybrid work options, flexible policies, and onsite fitness centers to help you recharge.
· Community Impact: Monthly volunteer events and opportunities to make a difference locally and globally.
#LI-CS1
At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique.
We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
Skills Required
- 2+ years of experience in marketing, customer success operations, event coordination, or similar role.
- Experience coordinating webinars or virtual events, including platform management and run-of-show.
- Comfort working with CRM and marketing platforms (Salesforce, Marketo, or similar) for data management and reporting.
- Experience with reporting and analytics, pulling data and building dashboards to track program performance.
- Exceptional organizational skills and strong attention to detail.
- Strong written and verbal communication skills and ability to work cross-functionally and with external contacts.
- Ability to manage multiple workstreams and shifting priorities in a fast-paced environment.
- Proactive, solution-oriented mindset.
- B2B or enterprise technology experience (a plus).
- Eagerness to grow a career in customer marketing and advocacy.
Manhattan Associates Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Manhattan Associates and has not been reviewed or approved by Manhattan Associates.
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Fair & Transparent Compensation — Pay is generally characterized as on par with industry standards and often described as fair or above average, with stronger competitiveness in certain roles and at higher seniority. The overall picture suggests a “solid but not standout” base-compensation experience that can feel better when variable pay or role leverage is higher.
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Wellbeing & Lifestyle Benefits — Well-being programs are positioned as a notable strength, including mental-health resources and support tools such as Headspace access, an EAP, and financial-wellness offerings. These lifestyle-oriented extras appear to elevate the perceived total rewards value beyond salary alone.
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Parental & Family Support — Family-support benefits are highlighted through caregiving assistance (e.g., Care.com access) and the presence of maternity and paternity/partner leave. The existence of dedicated family and caregiver support contributes positively to the overall benefits perception.
Manhattan Associates Insights
What We Do
For more than 30 years we have earned a reputation for building technology solutions that solve the most complex business problems in supply chain, inventory and omnichannel.
