Customer Marketing Assistant (Internship)

About Us
The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It’s the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find an empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It’s a job that’s never mattered more, and a career that can take you anywhere you want to go.

Our Commitment to Diversity, Equity and Inclusion
At the FT, we give all employees a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.

The Role
We are looking for a motivated team member to support our Customer Marketing team within the Consumer Experience & Loyalty Marketing function. This team is responsible for delivering customer-facing marketing initiatives and onsite/app experiences to drive engagement, retention and value growth among our subscribers and registered users.

Key Responsibilities

• Assist with weekly reporting and data analysis on traffic, content engagement, and key metrics

• Track news agendas and editorial calendars to inform marketing plans

• Contribute to campaign planning, content creation, and execution

• Build and edit marketing emails and customer campaigns

• Analyse and report on campaign performance and share insights

• Participate in team and project meetings across departments

Required Skills and Experience

• A strong passion for quality journalism and the FT’s mission

• Excellent communication skills with keen attention to detail

• Adaptable and collaborative approach

• Enthusiastic and curious about people, trends and media

• Comfortable working with data and digital tools

Desirable

• Experience in or exposure to customer marketing

• Understanding of subscription-based or media businesses

• Familiarity with digital campaign tools or analytics platforms
  

What’s in it for You?
Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.

We’ve embraced a hybrid working model that promotes flexibility, including remote work options. We will support specific flexibility requests for all roles where feasible.

Accessibility
We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email [email protected] and a member of our team will be happy to help.

Further Information
The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.