Customer Operations Analyst

As a Customer Operations Analyst, you will support customer engagement and delivery recovery at our Huntsville, AL site. In this role, you will partner closely with customers and cross-functional PPG teams to track production progress, communicate delivery status, and provide accurate, timely reporting to support customer commitments.

This position is fully onsite in Huntsville, AL, and offers a mix of shop-floor collaboration, data analysis, reporting, and customer communication. You will report to the Customer Engagement Leader.

Key Responsibilities

• Support customer recovery plans by hosting customers that have approved scheduled visits to discuss part status
• Lead customer meetings that discuss part movement, WIP position, shipping status, and actual performance versus commitment
• Provide daily, weekly, or monthly data to platform or customers to support recovery efforts
• Partner with production supervisors, planners, Quality, Engineering, Program Management, Account Management, and other internal teams to gather and validate part status information
• Spend approximately 50% of your time on the production floor gathering updates and verifying part status, with the remaining time focused on reporting, data analysis, and customer communication
• Utilize available reporting tools and systems to track production progress and provide daily, weekly, or monthly updates to customers and internal stakeholders
• Provide support for customer engagement and marketing activities as needed
  

Qualification

• Bachelor's Degree preferred but will consider experience in a similar field in lieu of degree
• 2 years + of experience in marketing, data analytics, business analytics, or a related field
• Strong proficiency in Excel and experience analyzing data, developing reports, and translating insights into actionable recommendations
• Comfortable working in a manufacturing environment and spending approximately half of the workday on the production floor
• Only U.S. Citizens, Green Card holders, and political asylees or refugees are eligible to apply

#LI-Onsite

About us: 

PPG: WE PROTECT AND BEAUTIFY THE WORLD® 

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. 

The PPG Way 2030  

We are customer champions 

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. 

We act with purpose and speed 

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.  

We are excellent operators 

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.   

We compete to win 

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. 

We are PPG proud 

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. 

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to  https://careers.ppg.com/us/en/candidate-resources.  

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.  

If you need an adjustment due to a disability, please email [email protected]. 

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.  
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.  Benefits will be discussed with you by your recruiter during the hiring process. 

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.